Pete was AWESOME!
THANK YOU, PETE
Jason has taken care of our family for many years. He is a great asset to your service team.
Pete is an excellent Service Advisor. Very friendly, very detail oriented and just a real pleasure to work with. I look forward to my next visit.
Yes very satisfied with alfredo
James Whalen provided very professional service handling the servicing of my truck. He’s a true asset to Grapevine Ford along with Ana Husband. They are both 5 stars. The service that they provided was exemplary. Thanks to both of them. I am a Grapevine Ford Customer for life. Looking forward to the release of the 2022 Ford Ranger Lariat.
Tyler did a great job keeping me informed on the progress of my vehicle. He always answered all my questions and responded in a timely manner. The best service advisor I’ve had at Ford!
Very courteous and intuitive young man
Christopher was a joy to work with. He is a keeper.
They cancelled the appointment because the parts to complete the recall are not in stock. So there has been 3 recalls, and not one has been completed despite 2 appointments that never happened.
Timely and car looks and runs great
Aaron and the Grapevine Ford team did a great job. My car is running like a dream now.
Pete was fantastic. His dedication to customer service has earned your dealership a new customer. Great job Pete!
I had a 10 am appointment according to the sales person I bought my van from. Brought it in before 10 am to service center just to get an extra key made. I sat in the waiting for almost 4 hours without anyone checking on me. Same spot for almost 4 hours. At 1:50 the sales person came to tell me it is complete. I was told when I dropped it off that it would not take long. Well due to sitting in the waiting room for 4 hours for a copy of a key that I had to pay $500 for, I missed two meetings and business phone calls. To say I was completely disappointed with this service is an understatement. If 8tnwas going to take thing long (never should) i should have been told up front to schedule a ride. Chris the sales person did text me to check on me but all he could tell me is that he does not work in the service department. I need other things complete for my cargo van but I am extremely skeptical to bring it back to Grapevine Ford!
Mr. Zacarias was professional and extremely helpful. We appreciate all he did to make this visit to the dealership go smoothly and efficiently.
Aaron cares is what his name should be! He is the best you have ever had in all the years I have been coming to you! He really does go the extra mile with his customers. He sets good expectations, and just doesn’t give up until the job is complete. I hope you give him a pat on the back or take him to lunch or something because he deserves it!
Enjoy dealing with Bob Leblinger and visiting with sales Mark Grabowski. ???? ???? Thanks
Miguel was professional and kept me informed through the entire service visit
Amazing service and feel very taken care off. Updates along the entire process
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