Grapevine Ford Auto Repair Service Center

Heath Thimons is always friendly, professional, and keeps us updated daily on the status of our vehicle. He is a great asset to the Lincoln family!

Fast service awesome. Thanks

Mr Thimons was very nice and the change of oil was done within the time that I was told. Thanks for such a good service. An appointment was also made to repair a couple of recalls that the car has.

Jody McPhail was phenomenal, and the service tech (Kyle Robinson) was polite, professional and knowledgeable. Great experience!!

Jody was a great communicator and always returned phone calls. I really liked that she called me before my appointment to review my service request. They were not able to provide a rental car but ordered a Lift car ride back home - it arrived less than 10 minutes. She also reviewed the diagnostic findings on the vehicle, and provided recommendations and pricing. The cashier when I picked up my vehicle was not very helpful. Maybe because I arrived 12 minutes before the closing time of 7pm. I knew Jody was leaving earlier that day but did mot expect the lack of service from the cashier. She had me look for another service person and was annoyed had to get up and go pick up the paperwork and keys from Jody’s desk. She gave my receipt and car keys, and told me I would find my car parked olbt there service entry. I walked around in the heat and did not find it . A young man went to the back to look for the car. Two gentlemen who worked on the other side of the service area came out to help me out too. My car was parked further down from the service area. They brought the car to me and provided me bottle water. They were very apologetic because the cashier should have contacted someone to bring me my car. This was upsetting but does not reflect on the service received from Jody and people who assisted me. the cashier was more concern about getting out on time than providing the customer service I encountered prior not the pick up.

The paint job is great. The car is still making a noise in the back and it was not repaired.

Chris Did a great job

Jason did a good job ????????

Thank you

100% satisfied with Pete and the service performed! Great job!

The guys did a good job and were friendly and knowledgeable

No problems with my service advisor. However, you need to work on the amount of time it takes to perform the basic maintenance. It should not take 2 hours to complete an oil change and tire rotation. Thanks

He was AWESOME! Extremely professional and efficient!

Outstanding service. Bob Lieninger and the team at Grapevine Ford always do great work!!!

Christopher was great. He took care of everything and got me out very quickly considering I didnt have an appointment. But my tire was loosing air and I didnt feel safe driving so far to my doctor appt on a low tire. Thanks Christopher!!!!!

Quality timely service with a passion for his work. Best service I could ask for.

Thanks! The car looks great!

Great services

Jason was fast and made me feel confident that my issue would get resolved.

Took care of everything requested.