Alfredo was great and I’m happy with the overall service. My only complaint is it took 3hrs for an oil change and inspection. It’s not really Quick Lane when I have to leave the dealership and come back three hours later. I will say the Lyft service was a fantastic addition as it helped me get somewhere for lunch and work remotely until my truck was done.
Daren is always looking out for me and the vehicle.
He is a great ambassador for your dealership!
Chris
As usual, Jody gave me great service & was able to alert the service manager of a future issue concerning trailering! I am throughly pleased to put my vehicle under Jody’s care knowing that any problems will addressed!
R Mitchell
Thanks for the dedication and communication from the service manager to keep me up to date and progress and setting expectations
Bob has been great to work with!
I’ll request him again the next time.
As usual, Aaron was terrific. He explained the details of my 30,000 mile service on my F150 truck and he got the work done in a timely manner. I could not be more pleased.
Aaron is great at keeping me up to date with the status of my car! Keep up the good work Aaron!
Great service from Pete. Very quick and professional. 5 stars ??????????
Very friendly and helpful!
Thank you for being so efficient and professional with handling my car. I was nervous going to a Ford dealership after my horrible experience at Five Star Ford in NRH but I am happy to find a location I can trust now.
Jody goes above and beyond to make sure her customers are taken care of. She is very understanding and does everything she possibly can.
Miguel went out of his way to ensure that not only my vehicle was being taken care of but I was as well.
Jody went-out of her way to force my way into service, she kept me up todate every step through the service to make sure I was able to react
THANK you Jody Tom C
Paint touch up was atrocious, loaner died on me and I was never reimbursed for the Uber I had to take to pick up my truck. I hope my truck has 0 issues for the next 60k miles so I don’t have to get anything done under warranty because grapevine Ford is trash. Won’t ever buy a car from there no matter what deals are going on
Pete was great! Always completely satisfied with the Grapevine Ford Team. Thanks for all you do!
Tyler is super helpful, attentive and very professional!! Great experience!
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