Jim was very helpful and explained the situation clearly. It is a pleasure to do business with him.
Jim is both knowledgeable and friendly and the main reason we return to Royal for S40 service.
Frank was very helpful and professional
Dan was truly great! He had a challenging customer in front of me, yet he kept his cool and when he got to me, didn’t let any of the “chaos energy” spill over to me at all! Was really a fantastic 1st impression of the Royal Auto Group.
Aldo was friendly and professional
Johnny is always friendly & my car was ready much sooner than I was expecting, which was great.
Frank was wonderful, responsive, a good coomunicatoe, delivered the car when he said he would. Overall happy with the whole experience. I just wished u guys would do a complimentary carwash when u have the car sitting there for two days.
Hector made me feel valued as a customer and car functional data was explained clearly and simply. I appreciate his professionalism.
Hector was great. Very professional, extremely thorough, overall excellent customer service.
Chris Sung and his coworkers have been excellent in serving me over the years. Even if I were to replace my car, I would definitely buy another Audi just so that my vehicle could be cared for by these people.
Very polite and kind. Explained everything that needed to be done clearly. Overall wonderful experience!
Friendly staffs provided outstanding services
Chris was great. He explained everything clearly and made drop off and pickup quick and simple. I appreciate his effort.
Great service, great communication, and thanks for the refund for the Lyft!
My only issue is when I tried to call ahead to get a sense of what was wrong with my car one one returned my call for two days, after calling at least 3 times.
Once I got in, chris was great...fast, courteous and responsive.
Jim is a real pro. I feel I am in good hands at Volvo service because of him.
The check in process was chaotic
All else, okay
Very professional and personable. He exceeded my expectations in whatever he did to get my car service completed earlier than I expected.
I look forward to bringing in my car in again for great service when need. Thank you.
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