Everything was great with the car after service and the experience
He went above and beyond for us - really nice guy and helped us big time when we were in a bind.
Dan has been my advisor since I’ve had my 2016 CX-5. He has always been professional & diligent in providing me with updates of my car’s service. I am pleased with the service Dan provides me when I bring my car in.
If you are not able to provide a car wash for your serviced vehicles, to be competitive with other high end dealers, You might offer a certificate for a wash at the facility on South Van Ness.
Chris was very friendly, knowledgeable and had great follow up. Great service overall!!
The advisor was prompt and i got the key programmed in no time
Craig Foley was great. Friendly service, this is not feedback on him. I was in to your shop for the first time last year for annual service, everything was fine but some of my tire valve caps were missing afterward (tires rotated as part of the service). Didn’t think it was a big deal, they’re cheap and easy to replace it was less hassle to get them myself. This year I just had an oil and lube service with standard inspection. I picked my car up and got home only to realize the oil change and inspection due indicators weren’t properly reset. Again, not a big deal I was able to figure out how to go in and reset it manually on my own but it’s the little things like this, the small details that doesn’t build trust. How do I trust an inspection when the simple inspection or oil change indicators aren’t reset as part of that service? Anyway, like I say Craig was great I just chalk this up to the mechanics being busy with full workload and these are just minor oversights.
Dan Spingola is A+ in my book. I know he has my best interests always.
Service at Audi and service from
Adam Myers was perfect. He
Actually answered questions I
Had in handling of my car that
No one had answered for me
Before.
He answered my questions about
Car care so I purchased the
Service for future visits.
Thank you very much.
Dan Spingola is a very good service advisor. He explains everything to my satisfaction. He is trustworthy and mentions specific services to be done on your appointment.
Christopher Sung is fantastic!
Hello, the service hasn't done with my car Mazda 6. I can't answer you the satisfaction question yet because I'm not yet satisfied with your service. I don't know why you send me this message? I have called you twice after my Mazda during the service and no one call me back. I told you contact me instead my son about the service but you talked to my son instead of me. My son told me you have found problem but you have not fixed yet. What do you think the satisfaction I will have that you expecting from me? Please contact me to discuss how and when to fix the problems that you have found in my car. We all know it’s danger when the car back on the road could cost life threat.
Frank was great. Answered my questions and explained the service provided.
Service advisor is great. Quality of vehicle leaves big doubt regarding long term ownership of Audi products
Went in for routine service and was quoted a price in the morning. When I picked up my car, the person checking me out never said any work was done on my car, everything "looked good." I went home and looked at the invoice in more detail only to see a charge higher than what was quoted. I called to inquire about what happened. Turned out they charged me for parts and work that never happened. Will get a refund check but disappointing experience overall.
Frank took responsibility for the error in diagnosing the problem and made sure the problem was fixed right upon my return visit.
As usual, Framk Lee was outstanding, and my wife's 2010 Golf's instrument panel is back to its original condition.
Great service by Frank Lee and team.
Professional and very accommodating service.
Social