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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1945 reviews 64%
4 star 747 reviews 24%
3 star 65 reviews 2%
2 star 173 reviews 6%
1 star 120 reviews 4%
Review Us
Denis B.
5 out of 5
1/6/2019
Chris Sung is excellent always the highest quality service goes out of his way to preform above and beyond expectations
Sheryl G.
5 out of 5
1/6/2019
Hector was professional, friendly, and took the time to explain my car situation. This was my first time servicing our vehicle here and I was very impressed.
Rheannia H.
4 out of 5
1/6/2019
Hector was incredibly nice and did a great job at letting me know the best service for my car. He did a great job at telling me what to expect and explaining the service to me. It was my 1st experience with Royal Auto and I will be back.
Ratima M.
5 out of 5
1/6/2019
A+++ thanks to Hector for being so awesome
William C.
5 out of 5
1/6/2019
Frank is professional and very helpful
JUANCARLOS S.
5 out of 5
1/5/2019
Since leasing my Audi A5, Chris Sung has been outstanding. Now only it he professional, he shows pride and dedication in ensuring that I have a positive experience every time.
Michael P.
5 out of 5
1/5/2019
Fast and efficient
Tom L.
4 out of 5
1/5/2019
I've been coming to Royal for years and have been generally satisfied the whole time.
Nganyan L.
5 out of 5
1/5/2019
Very very good
Jose M.
5 out of 5
1/5/2019
Excellent service
Lisa G.
5 out of 5
1/5/2019
Johnny was very personable, attentive, and communicative.
Robert S.
4 out of 5
1/5/2019
Jim was a great service advisor very knowledgeable but I did notice all the quarters I had in my which was around $8.was missing and was left with dimes,nickels and pennies, not 1 quarter.
Doug H.
4 out of 5
1/5/2019
Frank is the best! He knows what he is talking about, is very friendly, and it always feels like he is trying to help you. What more could you ask for?
John A.
5 out of 5
1/5/2019
Craig explained everything that had to be done to my car, and kept me updated. Now my car is safe and working again!
Stephen G.
5 out of 5
1/5/2019
Very easy to work with!
Geoffrey J.
5 out of 5
1/5/2019
Adam is amazing! He kept me informed during the entire process and found additional issues with the car that he addressed quickly. Great employee!
Gwynn V.
5 out of 5
1/5/2019
Frank’s consistent customer service always makes working with him a pleasure!
Bryan S.
5 out of 5
1/5/2019
Craig was excellent. He provided timely information on the status of my repair and was easy to work with.
Svetlana M.
2 out of 5
1/5/2019
Just no comments
Laura D.
5 out of 5
1/5/2019
Dan was professional, personable and thorough. My first time bringing my MAZDA in and I was pleased with the service. I had my infotainment upgraded to new Apple connect. Please let Dan know that Google Maps works with the new software! Thank you Laura D

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