Nate is the best. I always try to go to him as he is the best and takes care of my needs. He is outstanding.
We love your service department. The staff are always friendly and helpful.
Thank you, for always taking care of me and my vehicle.
Completely satisfied.
Tire pressure sensors were broken while changing my tires and then was not told about it until I went to leave and had to come back and ask about it. Also asked to check out my wiper fluid not spraying fluid. Was told it was fixed with a new clamp. Come to find out on the drive home it still doesn’t work. Was that even tested or just found the easiest excuse. Had my truck for 3 days when the work done shouldn’t have taken more then a day if all the correct parts were ordered originally. So still need to make another appointment to get everything right.
I have enjoyed coming to your dealership. However I really would like to watch my truck being worked on
3/5 stars. Rik was generally helpful until he didn’t want to talk through problems on the phone. He told me to come pick the truck up and bring it back “if it was still doing it.” The dealership didn’t fix the problem, so obviously it’s still going to be exhibiting the problem. Between work and a pregnant wife, I don’t have a lot of time to be messing with my truck.
I typically work with Nate Westeknow anyhow, and that’s always a great experience. He just wasn’t in when I dropped it off. Anyhow, I’ll keep working with Nate, and we should be good.
He was great! Very attentive!!
The service department took care of the emissions while my wife waited. They wash her car and she was done in one hour.
Thank you
Read my prior comments. Your technician diagnosed that the “service tire pressure monitor system” was a result of two faulty sensors in the wheels that would cost $325 to repair. The technician also said my battery was bad.
LHM didn’t have the sensors, but were shipping them in from Ogden. I took my truck, with Tom saying he would call when they arrived. I assume that because of the snow storm, the sensors did not get to Murray on Friday, as I never got a call.
However, I did replace the battery, and low and behold, the “service tire pressure monitor system” light and warning disappeared. The $325 “fix” was unnecessary and mis-diagnosed.
It will be a long time before I bring another vehicle to your service department. I just don’t know if this was intentional on the part of the technician to stick it to a customer, or if he just missed identifying the real problem.
This was not Tom’s fault, I don’t believe, but on the technician.
Ted
John and his team always take fantastic care of my vehicle. I personally prefer his service over others at the dealership. I am completely satisfied with my experience fixing my four-year-old cruise. He was taken care of quickly and I was not inconvenienced thanks to Lee loaner vehicle He was taken care of quickly and I was not inconvenienced thanks to the loaner vehicle.
It was bad weather and they got me in and out very quickly. Super happy
Quick service and everything was 100%
Rik is a pleasure that work with. He’s a real asset to your business and his professionalism lends credibility to everything. Thank you!
Tom was business like and yet very approachable. A credit to your company.
Rick is an excellent service advisor. Very helpful and professional.
Professional and courteous service. I always enjoy my visits there. Paul the sales person is always very welcoming while I wait on my vehicle to get serviced. Than you for providing a great environment for me and my service dog.
Great customer service :)
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