Tom Bell Chevrolet Auto Repair Service

The service advisers were very rude to the porters. To the point where I wanted to leave. It wasn’t even someone trying to be nice, it came off as almost in a bully way. That doesn’t keep a good relationship with co workers, that creates a recipe for disaster.

Jan made me comfortable with leaving my car and she kept me updated everyday about my car! She was so helpful and has a big caring heart!

I was more than satisfied with Annette Book .She was very professional and kept me updated on the status not only on my car but also the rental car.Thank You Annette for your service.

Thank you so much for your service!

Damon did a great job! Kept me informed and had excellent customer service ,, I

Howard was extremely helpful sharing information and a very nice gentleman.

Jan Kauffman was very good on keeping me updated with my vehicle’s work and also she told me I had to leave my car for couple days and she was able to loan me a car for the days that they kept my car thank you Jan and Tom Bell Chevrolet. I was very happy with Jan’s work.

The problem is not with the service writer. The problem is with the service process. After dropping off my truck at 9am, I was notified around 3pm of the problem and was asked if I authorize the work. I OK’d the work and left a message that I’ll be there to pick up the truck around 5-530. Upon my arrival I was told that the part was not available and therefore no work was done on my vehicle. The following are my gripes. 1. Why was I notified so late for the work to be done? Yet the part was not available?? 2. Why was the part not confirmed available in inventory before requesting authorization from me to perform the work? 3. Upon knowing that the part would need to be ordered, why was I not notified ASAP do that I can pick up my vehicle instead of waiting an extra 2.5 hours? Communication was poor and the lack of attention to time and parts availability really hurt the experience there. Feel free to call me.

Jan Kauffman is a sweetheart

Good job

Damn was absolutely amazing! He provided fast friendly service.

Everyone there is so nice. Good service to.

Great job and nice person. She was very professional.

Will do

Jan was awesome!!!

Happy gracias!!

Annette is easy to work with always treats me very well gets me in quickly and out very happy dealing with her Big Thanks Annette and Tom Bell Chevrolet

Excellent customer service and outstanding service repair. Thank you

DANIEL BURNS IS THE MAN!..HE TOOK CARE OF ME..IM VERY HAPPY AND SATISFIED WITH HIS SERVICE.

Dan took the extra steps to make sure I'm a satisfied customer I will definitely be coming back to Tom Bell in Redlands! Your customer service is outstanding! I paid cash for my truck in Banning at Diamond Hills and my family and I were never treated as a valid customer. Thanks again Dan! Much appreciated! Thanks, Josh R