Frontier Toyota Auto Repair Service Center

Good service. Website for scheduling appointments has a really outdated interface though.

Much better experience this time than last! Ty

Lauren is always o easy to deal with. Thank you Lauren

Great customer service

Thanks

Excellent Service

Helpful!

Great service.

Lily was very helpful. She makes the process very easy.

Did not find Dean honest and forth coming gave fake time lines and results. Working with Arshak was much better and expectations were more honest and realistic.

Joe **** is the best! They forgot to put a new reminder tag on the car as to when I’m due in next tho.

Carlos is the best. Been coming to Frontier for over 25 years. He is an exemplary employee and I hope you recognize him as he is absolutely amazing. I know you guys don’t hear when someone does a great job but I would like you to know how amazing he is every single time we come in. Thank you Carlos

Service was exceptional. Jack is the best

At first I thought Logan was a mean guy. His looks was a little bit scary because he is too serious and doesn’t smile. But after knowing him, everything changed he is super nice and super helpful. He listens and atttends to whatever you ask about your vehicle. He is a great Advisor????

Joe **** is excellent! He understands my questions and offers suggestions.

Was very happy with the service. Thank you

Dean was great. My appointment was right on time and the team did a great job.

This is the first time that I received an unsatisfactory customer service from a Toyota dealership. Today, I brought my car for maintainance and I was assigned to go to Logan Marshall. He greeted us with Hello and asked as to wait as he finished up on his computer. As we wait, he didn't offer us a seat at his office nor even looked at my daughter who was looking directly at him. Halfway through, He called through phone to inform me of additional work that needs to be done to the car. Another phone call, to inform us that the car is ready. I never experience that kind of treatment before that a service specialist did business on phone when he knows that we were just there in waiting area. It's not as if, we are even a mile away from his office. Not even a busy hour! It's not busy.If the service can be done through a phone call, why do we need a service specialist? The receptionist can do that. Usually, the specialist will come and explain what else needs to be done and the importance of getting it. A specialist comes also to further that the car is ok and on the next visit can advice what other service the car needs. There is a continuity of relationship between the car that we purchased and the dealership. My family has been with Hamer for a long time and transferred to Frontier expecting same quality of customer service. I've been coming to have my car serviced with Jack Lavacil for a couple of times and he was superb. I think Mr Marshall needs to be re trained on how to deal with customers to give the quality of service Toyota wants to project.

My concerns were addressed and handled.

The service was great.The team did an amazing job.