Buena Park Honda Auto Repair Service Center

It’s great service

Good job

Service was very good.

Jonathan was very professional and helpful explaining the services that I needed on my car.

Eugene did a great job at keeping us informed on what was going on and what was needed to be repaired. He saw to it that every thing was finished before we arrived to pick up our Odyssey. He was professional and courteous throughout the whole process.

Awesome experience and great service thank you.

Everything was super easy, and Jonathan made it a great first experienced. He helped me out with any questions and everything was easy and quick! (:

I waited for about 3 hours for an oil change service and when I got my car, engine light was still on and my oil gauge was still at 10%. As if nobody worked on my car. How can I be sure that they really did the service I came in for?? I was also asked if I wanted a carwash but that was not done as well. I did not ask for it, though there was a big sign by the service area that car wash is back, it was offered to me. When I asked if they really worked on my car the rep that assisted me just said the tech forgot to reset my engine light and that the car wash machine is broken. He did not even bothered to check he just outright told me it's broken. He didn't mention that issue when he asked me to sign the paperwork. That service was added on my receipt but was not done. He could have told me about it I wouldn't mind. But what really upset me was buena park honda has been emailing me about the protocols the company is following to keep customers safe but employees are not following them. The rep sat on the driver's seat of my car touched my keys and reset the engine light without any gloves nor plastic cover. And Nobody came to spray/sanitize the interior of my car afterwards. Also, I saw about 6 employees without masks walking around the waiting area where customers are and I overheard a representative explain to another customer that wait time is so long because they are short staffed due to 3 employees being SICK. Hearing that really scared me. I did not feel safe, protected and valued during my visit. I understand that there are issues with manpower but I was very patient I never complained that it was taking a long time eventhough I have an appointment. But for them to forget to reset my engine light and not do the car wash that was offered to me and not follow protocols the company are promising customers via email correspondence due to Covid19, its very frustrating!! I wasted 3 hours of my time for nothing!!

good service.

I appreciate that Alex was very friendly and walked me through the entire process. He made me feel comfortable. Thank you!!!

Amazing customer service Very friendly Explained everything we asked

Kurtis was great and helpful!

Excellent service

Fast and professional.

Eugene was very empathetic and helpful, he saved the overall experience which thanks to him ended positively.

The person who assisted me for change oil was very rude to me.

Eugene has my utmost respect and trust when it comes to my vehicle .

Im happy with Eugene McCoy customer service skills and kept me informed throughout the entire process. I'll be asking for him on the regular for all my Honda Civic needs. Thanks

He did a great job!

Eugene was very helpful and made the whole experience fun.