Buena Park Honda Auto Repair Service Center

I was highly dissatisfied and felt disrespected that my car had been there for 2 1/2 days. I never received a call about my vehicle on an update or anything i had to go down to the dealership myself just to be even more dissatisfied. I was promised my vehicle would be the first vehicle started on the next day even after i went and switched out a part myself only to be lied to an not have my vehicle worked on until i came down there asking questions about my car only to find out that it turned out to be something that I informed the advisor to check once they got my car started. My day just got worse as my amount of being charged went from 4 something and jumped all the way to 11 hundred dollars yet when i told then how i was promised a certain time i was told with a smirk that my vehicle wouldn’t have even been done by that time. I even told them I’m not gonna take my car with the issue still in question i might as well get it done. But since it was the end of the day after all the confusion I requested a loaner or rental and the manager basically told me he couldn’t do that. I am truly dissatisfied with how the service department has been since they have changed management staff it seems they only care about taking the money outta my pockets instead of making sure I’m satisfied.

Excellent service!

Eugene is helpful and explains service requirements for my car

Mr mccoy was very kind and helpful.

I always was treated well and everyone is so helpful and friendly. Thank

He was great a providing daily updates on my vehicle. Great customer service.

The service was excellent. I appreciated his great customer service.

Good job

Excellent service

Estuve en el doler y tuve mui buen servicio por lo que quede satisfecho

Very kind and professional! Thank you very much

Thanks to all the staff and technicians for help me to keep my car in good condition

I brought my car here for an oil change and they didn’t put on the undercarriage properly. I drove off the lot not noticing the mistake but then later heard scraping while going over spead bumps. I brought my car back to the dealer and asked for it to be replaced and the manager, Charlie, refused to replace it and gave me a hard time. I bring my car to the dealership to ensure that it’s going to be 100% and this is the service I receive. I WILL NEVER BRING MY CAR FOR SERVICE AT THIS DEALERSHIP!!

Wonderful!

Was a great experience, just remains to other customers wear the mask.

The diagnostic that they did is not detail they don’t pin point the exact location and name of the parts to be replace

Alex was very helpful!

Kurtis was extremely knowledgeable, informative, and most important was his compassion and understanding for his customers during these difficult times. Thank you to Kurtis and thank you to Honda for another great service experience.

I received excellent customer services from Alejandro Luna 10 stars!!

Great customer service by Eugene Mccoy and fast service