Alex was great. He kept well informed on what they were doing. He’s a great asset to your dealership.
There is something wrong with the “Walk Away Lock” feature in the 2016 Honda Pilots. I’ve read several forums online asking what the solution is. I’m surprised that Honda doesn’t even know. I was charged for a hard system reset, since they couldn’t figure it out. The feature still failed after not even a week with my car back.
David Rosales was awesome in answering all of our questions and concerns and was very knowledgeable. He also deferred answering any questions that he was not knowledgeable about. He will be taking care of us when we return to get the walk away feature looked at again. I’m not looking forward to this visit since they didn’t even know what causes it to not work. This is obviously a bug and Honda should not charge their customers to have it fixed.
Mr. Rubio was courteous and professional. Thank you.
Honest, car was delivered at exactly the estimated time. Very polite guy and didn’t make me feel obligated to get additional services and after delivering my car, reminded me about the additional service needed which was important.
David is very professional and kept me informed during my service. He gave me a realistic time frame, and my car was done early. He explained everything along the way.
The cashier, I believe her name was Stephanie, was kind of rude, though.
Overall, very satisfied.
I’ve been making appointments since I bought my 2015 Honda Accord in September 2015. I stopped making appointments after 3 years since Buena Park Honda doesn’t honor them when one of their employees calls out of work and the appointment is “not on file” even with email proof. I had to wait almost 30 minutes before I myself had to even ask a Buena Park Honda representative what was going on with the “walk ins” at 7am when i was 2nd in line. My car wasn’t taken in until about 8:30am. For a walk in that’s insane. Then I met Giovanni and he helped ease the tension. I’m used to working with ex employees such as Eddie, Ricky, and Amit, who would always get me in and out but this time it was different. Maybe it’s because my 3 years are up with them? Either way, I’m only giving a good score for Giovanni but Buena Park Honda needs to have better communication skills when it comes to walk ins. I’ve been on both sides now officially and I would NEVER do a walk in again. I’d rather go to a different Honda dealership to get my services done if it’s gonna continue to be like that.
Friendly and knowledgeable advisor, great service over all
Alexander was very quick and took care of my car right away. Will always come back to buena park honda
Eugene was awesome. He went above and beyond for me today.
Service is pretty good even after I booked my appointment in the lat minute. I got my vehicle back in a decent time and service people did a good job explaining to me what they did and what my car needs.
Eugene McCoy was extremely helpful! He was courteous, personable and made sure to expedite the needed repair! Bravo!
Pastor Gregory J. Hickman
The car still have the same noise
I was told the undercover was removed. It wasn't . Not sure who lied or why.
I went in for a new key. I had no idea that it would take so long but Eugene was very helpful and recognized me from a previous visit. I was pleased with the result.
Muy amable y atento y lo mejor de todo con buena actitud
Thanks for your good attention & service...
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