Thank you so very much Joanne for all your outstanding customer service. Helpful, knowledgeable, friendly, and funny. Joanne suggested certain services our CRV most likely needed. Not pushy at all, and very helpful in describing the services required. Thank you again for all the help!
Dave Canfield
Professional and very efficient
Had a very pleasant and great experience from todays visit.
Service is not done yet. Still waiting for parts order
Excellent customer, very friendly
Joanna was very attentive and polite. She asked how I was doing. She has an upbeat positive attitude.
IM GLAD BUENA PARK HAVE A PERSON WITYSUCH A GREAT PERSONALITY MR. HUGO NOVOA HE DOES WHATEVER IT TANES TO HELP TO RESOLVE ANY ISSUES, IM GLAD HES THERE TO HELP ME EVERYTIME ABD RESOLVE ANY ISSUE
David was very helpful and did an excellent job! The only negative experience was waiting for over 30 minutes before I was even acknowledged by someone and I showed up a few minutes early to my scheduled appointment. That was pretty frustrating.
Great service by Service Rep Hugo Novoa. Thank you
Everything went well. Our service representative was very friendly and listened to us as we attempted to describe our problem.
Couldn't have asked for a better, more competent individual then our service rep.
When I pulled up at 1:50pm, no line, waited over 10 minutes for someone to knowledge me and they did after they helped the guy that pulled in after me. Then I waited another 20 minutes before a service tech came out to do the rest. David seemed to be the only one assisting customers. Their were 5 other service techs at or near their computers and not assisting customers, David even ask a co worker to please get the guy that came in after me and no one did, he was waiting for over 30minutes to be assisted and this was with appointments scheduled. David did get the oil change done quickly and car wash.
I must say Kudos to Buena Park Honda. Six months ago I went for service and was completely miserable with the service for many reasons. I happy to respond to this survey with new outlook. It's quite apparent that since my visit in April, Buena Park Honda as worked really hard to overcome their challenges. Everything about service was top notch. Great customer service. It is so appreciated.
Sincerely a returning customer
Michael Trout
Hugo was professional, helpful, and friendly. He was very thorough and answered all my questions. Exceptional service!
Brian was excellent! I was able to get my recall
performed and back on the road quickly.
I was told I would get this survey yesterday and would get an appointment to come back to get a “mini detailing” on my car, as you were backed up over an hour on Saturday. Since I just got the survey, is it possible to make an appointment this week to get my car cleaned?
First of all our salesmen was not Brian Malabuyoc as stated above. Second I want our salesmen Tig to get all the credit for the hard work he put in not somebody else who I never dealt with.
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