Having such a pleasant shuttle driver adjustors made all the difference (David's auto text were informative
Always get great service. Thank you
I had limited time and he got my car done before I needed it,and he called me to let me know it was done.
Eugene is always very accomodating, very welcoming and helpful. Even if I dont want to spend money but when he says get it done, I listen and follow his advice because he has a very pleasant personality that one can't help but trust him. I however have a complaint on the time it takes for an oil change and brake fluid to get done, I had an 8:20am appointment, I arrived at buena park Honda at 8:10am, was seen by Eugene 5 minutes after. Receive my initial paperwork after 10 minutes, everything was fast and easy until I had to wait till 11:45am for my service to get done. Is this normal waiting time??? Almost 3 hours, if this is not normal and if you think I waited too long, does it even make sense to make an appointment when the walk ins will be taken cared of first? If you think that I shouldn't have waited that long, please advice your mechanics to make sure that they attend to people who made an effort to make an appointment to be serviced on a timely manner because most cyatomers who sets an appointment means they have other plans for the rest of the day. Eugene is great but the long waiting time was not so great. Please fix it.
Not friendly
Not helpful
Rude
The service was good, however your employees should be trained to introduce themselves at the outset of the appointment. I met with two different men. One of them did not introduce himself at all, and Brian did not do so until the end of the intake. Each meeting should start with “Hi, I’m Brian, I’ll be assisting you today.”
My experience was great and very happy with the service.
Thank you for your servicesAnd thank you Mr. Gabriel and also I’d like to thank Mr. Joseph homes thank you for all you’ve done and serving me
Eugene made me feel stupid and talked down to me. Also my problem was not fixed.
Joanne went above and beyond while servicing my Honda at Buena Park Honda. She is extremely professional and attentive to the customers needs.
Joann was a pleasure to be serviced by. Excellent customer service!
She was very informative and took her time with me. She was kind and gave me some of the best customer service I’ve had.
Well done service!
Thank you!
Gene is great to deal with.
I was happy with the service I received today. As a walk in customer it was very fast.
I think I was satisfied with the service today because I took my car in the afternoon and there was no Wait in the appointment line and service was quick this time around.
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