I (Grace B. Enoki) loved the service provided by Mr. Hugo Novoa he is very concern customer's needs. The only service I didn't like is the shuttle.
Joanne did a good job today. I was waiting though inside the car for more than 10 minute until I got someone’s attention. One lady told me it’s brcause I came 15 minutes. I came early because I was supposed to go to another place. I hope that sounds meone came and explained that I needed to wait for a few minutes because they were so busy.
Jonathan is the best and very professional very recommendadle
Great, Took care of it immediately , Although had to be ordered but was done quickly and the help take you back home.
Andy was very professional that he answer all my questions
Hugo is so helpful and I appreciate how he takes the time to explain all the work that was done to my car and answer any questions I had.
I waited a long time for just an oil change about 2:50
Excellent customer service by far! Definitely will go back and get my service done with Hugo again.
Thank you for the quick service. Employees were very helpful and professional.
Andy was great. Went through history of vehicle and steered me to the right services I needed. Highly recommend him.
Eugene was helpful and provided lots of information. Also took care of my needs as soon as possible. Thank you
Joanne and each member of the team were top notch
Everytime we bring the cars in, we have to tell whoever we talk to that we have service contracts for oil changes & tires, shouldn't you have those records at hand?
Eugene offers excellent customer service in every way. He’s helped me a few times in the past. I was helped quickly and efficiently by all employees. Will definitely be back!
They took 2 hours and 30 minutes for a simple oil change. I had an appointment set up just so I wouldn’t have to wait that long but because I did not pay any additional services they decided to service my car last!. I get a car that my car is ready for pick up and they take 30 minutes to bring it to me. Not only that but when I first bought my car, the light on for low tire pressure kept on blinking. Took it there several times and told me nothing was wrong with the tires. I come to find out my car tire had a nail on it and no one from the 3 times I’ve gone to check it out noticed it. This Buena Park dealer is full of incompetency.
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