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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9656 reviews 68%
4 star 3459 reviews 24%
3 star 227 reviews 2%
2 star 491 reviews 3%
1 star 426 reviews 3%
Review Us
Carol P.
5 out of 5
10/5/2024
Annette is very considerate about the owners needs and getting the vehicle repaired correctly and in a timely manner while keeping the owner informed.
Andy D.
4 out of 5
10/5/2024
The service was performed in a timely manner, and I appreciated Raul the service manager for the clear communication throughout. Raul and his service techs took the time to explain what was needed, and I left feeling confident that my truck was in great hands. The entire experience was smooth and hassle-free. If you’re looking for a dealership that prioritizes both quality and customer service. They went above and beyond to ensure everything was done right, and I couldn’t be happier with the outcome!
Carol P.
4 out of 5
10/5/2024
Very polite, thorough, check what we asked them to and more, punctual Thank you!!!
Leonard Am.
4 out of 5
10/5/2024
Raul is the best!
Judy C.
4 out of 5
10/5/2024
Service was quick and complete and got a clean car too
Lawrence M.
4 out of 5
10/5/2024
There were no problems at all. I was able to have the service done quickly, which was nice to see.
Scotty S.
4 out of 5
10/5/2024
Tim in service went over and beyond to help me out with my vehicle. I have bought 7 vehicles from Ken grody and Tim is one of the main reason I will not go anywhere else.
Briceida G.
5 out of 5
10/5/2024
Thank you so much
Cynthia S.
3 out of 5
10/4/2024
Good customer service. Informed me of what the problem was and let me know the cost. The only thing was that I was under the impression that my car would be ready the next day (Wednesday) and I didn’t hear anything until the following day (Thursday).
Mark L.
5 out of 5
10/4/2024
Mario is the absolute best. He’s head & shoulders above every other representative I’ve worked with at Ken Grody. 10/10 stars for him!
Veronica P.
5 out of 5
10/4/2024
Thank you ????
Ronald H.
5 out of 5
10/4/2024
Great service
Edwardo B.
5 out of 5
10/4/2024
Very professional Thanks
Juan R.
4 out of 5
10/4/2024
No comments now
Jonathan A.
5 out of 5
10/4/2024
Great customer service!
Jaime D.
5 out of 5
10/4/2024
Tim is the man!! I bring all my ford vehicles because of tim!. His customer service is second 2 none and I trust him with my vehicles. I always recommend tim to all my ford family and will continue to do so!
Denise P.
5 out of 5
10/4/2024
Raul was extremely professional and answered all my questions. He also contacted me promptly when I dropped my vehicle off and when it was done with service. The valet service he provided was a great surprise! A+ all the way.
Denise J.
5 out of 5
10/4/2024
Very good experience
Fedelito R.
5 out of 5
10/4/2024
Very satisfied
Itzel M.
5 out of 5
10/4/2024
Very quick & efficient service

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