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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9656 reviews 68%
4 star 3459 reviews 24%
3 star 227 reviews 2%
2 star 491 reviews 3%
1 star 426 reviews 3%
Review Us
Sarah K.
5 out of 5
10/15/2024
Great communication!
Josaih P.
4 out of 5
10/14/2024
Raul really helped me with everything I needed with my car service. The best part is that I didn’t know Raul had my car delivered to my house. Once they completed my recall on my car they delivered it to me. Raul best customer service.
Michael H.
5 out of 5
10/13/2024
Pete in service was very helpful and appreciate all he did
Donald R.
5 out of 5
10/13/2024
Tim was very thorough He was very polite and professional I couldn’t ask for a better experience! My treatment and service was outstanding!
Wendy M.
5 out of 5
10/13/2024
Katrina was wonderful! The service was taken care of quickly. I love this new service. Kudos Ken Grody!
Bonnie R.
5 out of 5
10/13/2024
Yes everything was great, service department hasn’t let me down. Very good customer service thanks Tim
Anthony M.
5 out of 5
10/13/2024
They were ready for my vehicle at the appointment time. And service was done right away The appointment was easy to make in the Ford app Thank you Tony
Richard D.
1 out of 5
10/12/2024
After driving my ca? back home I've notice that my brake padle was back to almost the same problem, just a tad better, maybe 40% better.after paying $1900.00 this is not acceptable.please advice.....
Evon R.
5 out of 5
10/12/2024
Raul Rodriguez was welcoming, provided a clear progress and process of what to expect. We appreciate him and the services we received.
Samuel K.
5 out of 5
10/12/2024
Tim was very helpful.
Chuck V.
4 out of 5
10/12/2024
Annette is doing all she can. Her hands are tied by the manufacturer all the issues I’ve had been all manufacturer issues and we still have one that’s been here for since April 2022 when I bought the truck from day one and they still can’t figure it out she’s telling me that it should be figured out hopefully by the Middle of this month or sometime in the fourth quarter
James M.
5 out of 5
10/12/2024
Mario is a keeper. Great communication and very hospitable. Glad I switched to KGF.
Frank V.
5 out of 5
10/12/2024
Tim was all over it and communicated really well!
Ammar M.
5 out of 5
10/11/2024
Mario Santana always exerts a genuine and sincere efforts and helping his clients as much as possible. I appreciate his continuous communication and suggestions. Any time I take my car there Mario make sure that I am driving away with the best experience possible
Baker Commodities.
5 out of 5
10/11/2024
I was extremely satisfied with Tim and the rest of the staff.
Darrel W.
5 out of 5
10/10/2024
Got us back on the road as quick as possible with a busy schedule
Martin A.
5 out of 5
10/10/2024
Mario did an amazing job, communicating and overall customer service was A+
Daniel R.
5 out of 5
10/10/2024
Great service
Pegi S.
4 out of 5
10/10/2024
I have taken my car back to Ken Grody about every 6 months since I purchased in 2016. They have been excellent every time, even through their renovations and Covid. I trust them for knowing how to take care of what my car needs to be safe on the road. All the service managers have been thoughtful to my needs. Annette helped me this trip and in the past. She knows how to service customers, which is so appreciated. She even got me a trip home after drop off so I didn’t have to try and get an Urber. Congrats to Annette and Ken Grody for their customer service
Ronald D.
5 out of 5
10/10/2024
The service tech, Nick was great and a true professional.

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