Hendrick Chrysler Dodge Jeep Ram of Concord Auto Repair Service Center

I was very happy when Kaylan was able to help me out and get the problem fixed and I’m also very happy about how Caylin was able to submit the cost of the repairs to my service contract which I have a premium contract for the repairs and cover the deductible since I had already paid the day before for my same issues which was then resolved since they were able to include a coloring dye in the air coolant Which then was able to tell where the problem truly wise I really do truly appreciate Kaylan for all the effort she put into making sure my car was repaired properly

When questioned about parts being in stock so there will be minimal wait, please make sure you check instead of just saying yes...

Randy is a great guy, great personality very knowledgeable about whatever problem you may have with your vehicle. Makes it a real pleasure !!!

Awesome

Awesome team

Great job.

Randy was very knowledgeable, as well insightful about maintenance and services that may be requied

Jeff is always friendly and helpful every time I go there for service. I feel he's very honest and I can trust what he says. Thank you

We love kaylan and have worked with her for a long time. You all are blessed to have her working for you. Thank you Kaylan. See you soon!

Rebecca is great... Shannon Maxwell told me I had an appointment today, which I didn't.... I like the sales tactic on we are looking for your year and model gig, but don't lie, saying I had an appointment today. I was stressed out thinking I had an appointment today, bc I'm still waiting on my key replacement! I called and the service lady( btw it wasn't Rebecca) sounded totally confused bc I didn't have one... thanks J

Paul was fantastic, I will come back again and again just because of him!

Paul is a wonderful advisor. Quick, polite and great to talk to.

We had an inspection done on our Jeep, it would be a great idea if they could help us pay our tag on line. Thank you for your time

Randy is always great and we only work with him when we get our Jeep serviced.

I asked Kaylan for info on new extended warranty when I checked car in service cause mine expires in Nov 18. After an hour or so, I went back to service desk to check on warranty info and they told me Kaylan wasn't there. I saw my car sitting outside, so I went to Becca, and she had offered to help me with new quote. Then Kaylan comes back saying she had to run an errand and that she already had all the warranty info ready and my car was ready. When I went back to Kaylan's station, she asked the same questions Becca did for the new warranty including the mileage. If she had it all ready, why did she have to ask same questions over? I told her to look at the service record for today. I needed to go so I told Kaylan to forget it and just let me pay. She said the computer lost all my info she had put in, but it finally printed. How long had my car been ready while Kaylan was away from the dealership? Why didn't someone else call me to pick up my car while Kaylan was gone? Why didn't Kaylan just let Becca print the warranty info she had ready for me?