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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9106 reviews 67%
4 star 3015 reviews 22%
3 star 249 reviews 2%
2 star 601 reviews 4%
1 star 594 reviews 4%
Review Us
David M.
5 out of 5
3/12/2026
Joe was awesome. He was helpful , informative, and communicative. A+++ Dave
Lynn/Kimberly W.
5 out of 5
3/12/2026
I was more than happy with the service I received for my vehicle. Carlos made every effort to make sure that it was in tiptop shape.! I plan on keeping this car for a few more years it is always a pleasure to work with Carlos!!
Jorge H.
5 out of 5
3/12/2026
Today’s entire oil change process was efficient and your service was impeccable. Thank you.
Richard U.
4 out of 5
3/11/2026
Mingo did a fine job considering your system challenges & awkwardness in simply calling to reach your service person. You should survey E.g. local Jaguar service programs for ways to improve customers abilities to simply “make an unplanned contact”! And yes, you are a busy place.
Shawn H.
5 out of 5
3/11/2026
Richard was a great help to me. The work that the technicians did is great. Good job everyone!!
Paul H.
1 out of 5
3/11/2026
I had a 9:30 appointment and it seemed like nobody knew it. I felt like making the appointment was a waste of time. I'm sorry to be so truthful.
Elizabeth Y.
5 out of 5
3/11/2026
Always excellent customer service ???? thank you Joel!
Rene C.
2 out of 5
3/11/2026
I took my car off in for to fix a recall. I received a call from Villa Ford that my part was in, I scheduled an appointment and was told today they didn’t have my part anymore. Villa Ford gave my part away to another customer. Horrible service, I now have taken my car in twice for the same issue and no resolution, I’ve wasted my time twice now. So I had an oil change which was fine until I picked up my vehicle and the car was not washed to add insult to injury. I have been a loyal customer but didn’t feel like the service center treated me that way. Absolutely terrible customer service. David was apologetic and I don’t blame him cause he is new, it’s whoever is running the service center.
Michele J.
5 out of 5
3/11/2026
Everyone did a great job. Very happy with the service received
Maria G.
5 out of 5
3/11/2026
Love the mobile service Thank you
James M.
5 out of 5
3/11/2026
You're welcome
Josette G.
5 out of 5
3/11/2026
Polite staff. Knowledgeable also. Helped with every issue.
Curt T.
5 out of 5
3/11/2026
Great service!
Sam C.
5 out of 5
3/10/2026
Joel does it once again! Great, professional attitude. Great communication!
Michelle S.
4 out of 5
3/10/2026
As always, The staff listened to my concerns and worked to resolve the issue with the battery.
Marian B.
2 out of 5
3/10/2026
I did not miss my appointment. I was there. I waited 2 1/2 hours for my routine service to be completed. Other than that, the service was completed satisfactorily
Krystin B.
5 out of 5
3/10/2026
Carlos was fast friendly and knowledgeable. Helped me quickly
Robert D.
5 out of 5
3/10/2026
Great job by Carlo
Nigel J.
4 out of 5
3/10/2026
Joel is the best !!
Marisol V.
5 out of 5
3/9/2026
Excellent service, friendly staff.

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