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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9176 reviews 67%
4 star 3036 reviews 22%
3 star 252 reviews 2%
2 star 603 reviews 4%
1 star 601 reviews 4%
Review Us
Patrick H.
5 out of 5
3/27/2025
Yes very satisfied service advisor and mechanic keep me informed through the whole process
Jaime N.
4 out of 5
3/27/2025
Carlos Ibarra has always collaborated with me on any service requested or needed for my F150 STX 2024. He gives me confidence that the job will get done the first time.
M K.
4 out of 5
3/27/2025
Reliable relatable
Alex Z.
4 out of 5
3/27/2025
I can’t say enough about Carlos. Always on top of taking care of his customers and always in a great mood. Top customer service at its finest.
Jeffrey F.
5 out of 5
3/27/2025
Janie was so awesome. She always comes through and does what she says she’ll do. I have nothing but very high regards for Janie. The whole staff is awesome that Janie stands out and I’m so appreciative when she helps me. It’s always a great experience thank you, Janie and Villa Ford.
Saralyn B.
5 out of 5
3/26/2025
Joel is always very helpful!
Jonathan R.
1 out of 5
3/26/2025
I picked up my truck on Friday 3/21, with issue being solved. Took it back in today 3/26, as it’s having the same issues, left it there the whole day to get called to be told nothing is wrong with my truck. I paid for it to get diagnosed and paid the service which was told it was a EGR coolant leak and gasket replacements. I was told my truck was run for 12 miles today and no issues were found with my truck. Driving home I get a check engine light after being told nothing was wrong with my truck. I went to the local AutoZone to check the engine code and was told I have 3 misfires, not sure how this got missed today. What exactly was done to my truck
Scott I.
4 out of 5
3/26/2025
The 'manufacturer' being Ford??? Rich was great. Hope i get him next time. Can I ask for him as a service advisor??
Griselda D.
5 out of 5
3/26/2025
Great service, Domingo is really knowledgeable and friendly and is always nice to find someone taht carrs
Rick C.
5 out of 5
3/26/2025
Mingo was awesome. Thank you.
West Coast.
5 out of 5
3/26/2025
Richard did a great job for my service needs, inland quick in and out
Fonseca Trucking.
2 out of 5
3/25/2025
I have full service and they used my rewards for any reason.
Jon L.
5 out of 5
3/25/2025
Great service. Janie was great as always.
Skip M.
5 out of 5
3/25/2025
Thank you
Willie H.
1 out of 5
3/25/2025
No car wash? That was one of the perks that separated a dealership oil change from Pep Boys...
Tip Of.
5 out of 5
3/25/2025
Easy process! The vehicle delivery service after was very convenient!
Jonathan R.
2 out of 5
3/25/2025
Lack of communication and respect from your customer care representative. Requested to speak to supervisor and got the run around to get his information.
Virsna-Sammy P.
5 out of 5
3/25/2025
Great communication and service was completed as expected.
Cameron R.
5 out of 5
3/25/2025
Everything was great, thank you!
Steven G.
5 out of 5
3/24/2025
I had amazing service. What an excellent representative that took good care of me and got me out as quick as possible

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