Our 2022 is running quite nicely so I wish to spread the front end depreciation out a bit further but thank you for the offer.
10/10/2023
Gladis S. VERIFIED CUSTOMER
Took 2 hours for the oil change, i asked for a quote on a missing part and was never provided. I did not get any feedback on the inspection that’s offered with every oil change.
10/10/2023
Seth F. VERIFIED CUSTOMER
I had a 9:30 appointment (which took 2 weeks to get) and showed up at 9:12. I didn’t get checked in until 9:50 and my car was not completed until 12:04.
I was then late for my appointment. A 10,000 mile service should never take around 3 hours. That is unacceptable. What is the purpose of an appointment? I may need to look at other Audi dealers for future service.
10/10/2023
Rich M. VERIFIED CUSTOMER
Appreciate the service your team provided!
10/10/2023
William N. VERIFIED CUSTOMER
Needs to learn the importance of actuality listening to the customer.
10/10/2023
David S. VERIFIED CUSTOMER
Great people and fast service! Very satisfied
10/10/2023
Keith M. VERIFIED CUSTOMER
Thank you.
10/10/2023
Brett B. VERIFIED CUSTOMER
I was told I am to blame for a vehicle defect in my drivers side door seal. If it breaks so easily, it needs a better system. They did offer a fix but it’s temporary.
Also: my check tire inflation sensors went off within 50 miles of the shop. This has happened multiple times . It does not seem like the techs are checking my tire pressure.
10/10/2023
Brenda L. VERIFIED CUSTOMER
Satisfied with my service experience at Audi Lakeland
10/9/2023
Donald M. VERIFIED CUSTOMER
Jeff is always great to work with. He keeps me informed about the status of my job and makes sure all goes smoothly. Thanks you , Jeff!!
10/9/2023
Gregory R. VERIFIED CUSTOMER
Love Jeff like a brother , he goes above and beyond , great guy to deal with ,no one does it better
10/9/2023
Julie F. VERIFIED CUSTOMER
The car wasn’t reset so it still says to get a 10,000 mile inspection ?
How do we reset it. We purchased the car from you and the package from you You should have on your file what pacage we purchased. Don’t ask my wife if she has coverage. When you tell us we need to come in for a 10,000 mile inspection you need to tell us if that is included in our package or not included. It’s simple basic good customer service. Those aren’t terrible things but it doesn’t put you at the top of customer care ????
10/9/2023
Darren O. VERIFIED CUSTOMER
My service advisor. Arameh It is always very good to me. He even got me a loner. That was great that really helped me out.Thanks again to everyone At McGrath Audi.
10/9/2023
Kathryn D. VERIFIED CUSTOMER
He was helpful and explained everything to me. I appreciate the excellent service.
10/9/2023
Ken L. VERIFIED CUSTOMER
Your team worked with me to correct an aftermarket issue and did it well! Great job!
10/8/2023
Troy H. VERIFIED CUSTOMER
As always, top notch service. Thank you!! I could choose other dealers but these days always happy with you.
10/8/2023
Can A. VERIFIED CUSTOMER
Because you didn’t have any car to give I was without car for 2 days.
I mentioned about my buttons don’t work properly, nobody checked it apparently because they still doesn’t work.
Something happened to my multimedia screen because I’m having hard time to connect to apple car play.
My window fixed yes and Simeon was very helpful for sure.