1. Truck was in for service but didn’t even get serviced.
2. At some point during the valet process, the items in the rear seat area went flying from one side to the other and a small plastic drawer set I keep gear in was tipped over. I’ve had the same setup in my last two pick-ups and have NEVER had this happen…
3. When I called to ask / confirm that the truck hadn’t been serviced, the service writer simply passed me onto Scheduling.
4. Relative to above; why is it the end user’s responsibility to reach back out to scheduling when there’s a recall / update / etc.?
I manage a heavy equipment dealership and if my team provided such poor service I would be embarrassed. Whited Ford is looking pretty good right now…
10/12/2023
Erich J. VERIFIED CUSTOMER
Great experience
10/12/2023
Robin L. VERIFIED CUSTOMER
Jake is a good listener and is gracious with his time to solve intractable problems.
10/12/2023
Donald G. VERIFIED CUSTOMER
Sino has always been a professional with my family I hope he will be around for years to come! Just a pleasure to work with.
10/12/2023
Timothy A. VERIFIED CUSTOMER
We were in a difficult situation being from North Carolina when our car needed service in Bangor. Jackie was awesome, and was able to have our car serviced before our vacation departure date. Thank you!
10/11/2023
Dale D. VERIFIED CUSTOMER
Ryan was great!
10/11/2023
Jeremy F. VERIFIED CUSTOMER
I only ever service my vehicle at this dealership. As such any damage done to the vehicle would’ve been done by techs. I brought my vehicle in for some warranty work today and your staff told me the vehicle had been tampered with by someone not of the Ford dealership. That is an impossibility as you’re the only dealership I go to And I bought the vehicle new. Your techs refused to honor the warranty work. They did at least stop short of outright calling me a liar, so that is something. Needless to say today was a very disturbing day at your dealership. And I’m not so sure that someone back there isn’t making things up so they won’t have to do the work under warranty. I am extremely dissatisfied.
10/11/2023
Peggy H. VERIFIED CUSTOMER
Vincent was professional and a pleasure to talk to. My service was performed as stated in a reasonable amount of time.
10/11/2023
Shlomo S. VERIFIED CUSTOMER
Jaylene provided exceptional service.
10/11/2023
Michael S. VERIFIED CUSTOMER
You have such an asset in Gerald!
Diligent, professional, thorough, responsive and understanding to customer needs!
10/11/2023
Melissa S. VERIFIED CUSTOMER
Mr. Schencks was wonderful and adds tremendous value to our relationship with Darlings!
10/11/2023
Nicholas B. VERIFIED CUSTOMER
Service was quick
10/11/2023
Grace . VERIFIED CUSTOMER
Computers to check why check engine light is on were not working. Will have to go back yet once again. The service representative was very apologetic, but very displeased with Ford now. This will be my last Ford.
10/11/2023
Hillary C. VERIFIED CUSTOMER
Jeff was excellent!! Very good customer service !! Was impressed and offered me exactly what I needed
10/11/2023
Lisa B. VERIFIED CUSTOMER
Jackie is FANTASTIC! He had lots of good ideas and was very thorough.
10/11/2023
Yub Realty. VERIFIED CUSTOMER
Horrible service at reception(whoever answers main number) I was literally hung up on over 8 times. I could hear the lady chatting in the background etc. bad communication. Over a week to get a call after so many calls. In addition to the bad service, overpriced fro same repairs as other dealership. I purchased the vehicle new there and was going to trade it in to buy a new one but instead decided to take my business elsewhere
10/11/2023
Randy T. VERIFIED CUSTOMER
All is good
10/10/2023
Jodie B. VERIFIED CUSTOMER
This was by far the best experience I’ve ever had while getting my car serviced. The atmosphere and workers were positive and upbeat. The waiting area was quiet, bright, and comfortable. The coffee was definitely amy favorite added bonus!