They lost the part for my car. I had the apt sch for almost a month waiting to get in. And when O got there for my apt I sat there for 40 mins before they came and said they didnt have the part there anymore that they delivered it to my house which they did not do. Soooooo extremly mad about the whole thing.
10/8/2023
Lawrence S. VERIFIED CUSTOMER
He was very fair, accomadating and thorough. Thanks.
10/8/2023
Donald O. VERIFIED CUSTOMER
Thank you very much
10/8/2023
Kenneth R. VERIFIED CUSTOMER
The repairs were done just as Cooper explained, and relatively quickly. Very satisfied with the whole process.
10/7/2023
Thomas M. VERIFIED CUSTOMER
Cooper is a knowledgeable customer focused service manager who deserves a big raise! He's a pro!
10/7/2023
Kelly D. VERIFIED CUSTOMER
All was great!!
10/7/2023
G&G Electric. VERIFIED CUSTOMER
After we picked the car up we got a check oil light. After checking the district, it did not even show on the district. We will be talking to higher ups at this company the first of the week.
10/7/2023
Naveed H. VERIFIED CUSTOMER
Listen every time I deal with Sino he goes above and beyond for customer satisfaction. He is very polite and gives his 100% to get the problem solved for client right away. Anyone who's new must get trained by him.
10/7/2023
Susan B. VERIFIED CUSTOMER
All good
10/7/2023
Andrew L. VERIFIED CUSTOMER
Embarrassing me with wrong information, is total ****, train your people , you certainly are way over staffed
10/7/2023
Alan C. VERIFIED CUSTOMER
I was extremely satisfied with the service
10/7/2023
Henry M. VERIFIED CUSTOMER
Your service technician did an outstanding job with my service call. His follow-up was excellent
10/7/2023
Shahnour Y. VERIFIED CUSTOMER
Excellent
10/7/2023
Paul B. VERIFIED CUSTOMER
Cody did a wonderful job, so far I have not found any parts on my garage floor... I do have one issue with the service that was provided and it's with the "management team" For the price you pay for an Audi, " a premium vehicle" and the cost of Audi service, I would have expected a loaner vehicle to be offered for a major scheduled maintenance. You requested that my car be dropped off the night before the appointment.
When scheduleing similar maintenance on my wife's Mercedes, a loaner is always available. KIA is kicking your **** in this department! I was embarrassed when the person that came to pick me up in her KIA told me she was offered a loaner when she has her schedule maintenance done...
10/6/2023
Linda B. VERIFIED CUSTOMER
I was very pleased with the customer service . I was very pleased with how well my car turned out after they washed it at no charge and they came and picked it up and returned it.
10/6/2023
Kristina M. VERIFIED CUSTOMER
Jeff was very friendly and helpful. He was able to work with my busy schedule and fit me it for a fast and timely appt. He even washed it for me before I picked it up