Tony Mccalla was very polite. It is unfortunate that I have to wait 4 weeks for a car part. I live 2.5 hours away and it is very inconvenient to be left with my car in the way that it is. The MMI screen is completely black, the charger ports aren’t working and the Bluetooth doesn’t work.
5/5/2022
Rosalita M. VERIFIED CUSTOMER
I came in for change oil and was with my appointment at 10:40. It took more than 3 hrs for this service while I wait,?not happy
5/5/2022
Peter M. VERIFIED CUSTOMER
Jeff Schencks was over the top with his service. I show without appointment and need a oil change in my recently bought 2018 F-150 four-door, I have only put a couple thousand miles on it but check oil light came on, long story short was the truck had almost 2600 miles on it on the original oil change when they took the truck in on trade and so at 4600 the oil was down a quart, it was a little confusing because it wasn't telling me that I needed an oil change yet we are 400 hundred miles before I would have done that. So what should have happened is when I bought the truck oil change should have been updated that day then I would have got a 5000 Mile Window not the confusing window that I got the representative at Bangor said more than likely the truck came from down in Augusta Darlings, and it didn't fill it all the way on the original oil change on the trade in. But Jeff went out of his way to fit me in and make it happen I appreciate it and I respect everything that he did for me. Next time if I buy a used truck I'm just going to make sure the oil gets changed on buying it.
5/5/2022
Rita J. VERIFIED CUSTOMER
Thanks again for your service.
5/5/2022
John M. VERIFIED CUSTOMER
I am happy to provide feedback on my recent service
5/5/2022
Darlene V. VERIFIED CUSTOMER
This is the 2nd time I've pick up my vehicle and it was half clean . The inside had not been touch at all nor the windows and half wipe my rims. Once I inform the representative he offer me to wait for someone to clean.I couldn't wait was on my way to work. Even the loaner car could of been cleaner . Thanks
5/5/2022
Kevin E. VERIFIED CUSTOMER
For the 2nd time in a row the car was not cleaned. Gary is great. This isn’t his fault.
5/5/2022
Bill M. VERIFIED CUSTOMER
Gary was great!! He was easy to deal with! Answered my questions!! He was honest in answering my questions!! I wasn’t sure about buying another Audi and after talking to him made up my mind on buying another one at Lakeland Audi! I would highly recommend Gary and the dealership!!
Thanks
Bill M
5/5/2022
Todd L. VERIFIED CUSTOMER
They installed the soft-serve ice cream machine in the glove box which is great. Works great and can twist both chocolate and vanilla without a problem.
5/5/2022
Susan L. VERIFIED CUSTOMER
Randy, the rep was fantastic. However the car was brought in for two recalls and one of the parts was not ordered. Which requires me to bring the car back again.
5/5/2022
Victor F. VERIFIED CUSTOMER
Everything went great I’ll be back when I need service or a new car.
5/5/2022
Siladol T. VERIFIED CUSTOMER
Kat is one of the most detailed service consultants I’ve ever experienced. She was an absolute pleasure to work with, and followed through with everything she said she would do. 100 stars and a great representation of the Audi brand and experience.
Cheers!
Jade
5/5/2022
Timothy W. VERIFIED CUSTOMER
For a non appointment visit. The work was done and communication was great.
5/4/2022
Jeremy B. VERIFIED CUSTOMER
I am satisfied with the actual servicing of the vehicle. The problem was I was scheduled for a 9 am appointment, told it would take 1-2 hours. It ended up taking a little over 4 hours.
5/4/2022
Jessica L. VERIFIED CUSTOMER
Thank you for all your help, it was excellent service.
5/4/2022
Gary Z. VERIFIED CUSTOMER
Andrew was courteous, responsive, and considerate of my needs. McGrath is to be commended for running an outstanding dealership.
5/4/2022
Jerry F. VERIFIED CUSTOMER
No one looked at the car for 4 days. We were not updated as to any progress and it was clear that no one attempted to diagnose the car until the morning of the 4th day. We were never offered a loaner car. When we picked it up, the plastic was still on the seat and steering wheel and the car was not washed. It was outside in the rain. Others picking up had gotten car washes and were able to take their cars home clean.