Kat was a great service rep .she sets an example of how service should be 10/10
5/1/2022
Walter A. VERIFIED CUSTOMER
Fantastic!
5/1/2022
Kevin Z. VERIFIED CUSTOMER
My only concern was that the service people left a bunch of protective materials in my car.
5/1/2022
James S. VERIFIED CUSTOMER
Everything was as requested and expected.
5/1/2022
Steve H. VERIFIED CUSTOMER
Great service and great communication
5/1/2022
Stuart K. VERIFIED CUSTOMER
Jacky took good care of me.
4/30/2022
David L. VERIFIED CUSTOMER
Jackie Deng was great as usual. He is a credit to your organization
4/30/2022
Tiffany P. VERIFIED CUSTOMER
Notified me my car was ready so I return to pick it up, but am told it’s not ready yet. Had to wait additional 30 minutes until I could actually leave. Then I get home and the cap on my tire used to add or remove pressure is missing.
4/30/2022
Charles P. VERIFIED CUSTOMER
Katelyn is outstanding but your prices are tooo high.
4/30/2022
Thomas R. VERIFIED CUSTOMER
Andrew and Randy were great to work with. Kept me up to date on the status of my car. I am very satisfied with the professional service I received.
4/30/2022
Layla Z. VERIFIED CUSTOMER
Very friendly and very helpful.
4/30/2022
Donald O. VERIFIED CUSTOMER
All good accept fingerprints in back sit
4/30/2022
Beatrice C. VERIFIED CUSTOMER
Great experience, as always. Gary is very professional and knowledgeable.
4/30/2022
In L. VERIFIED CUSTOMER
Andrew did excellent customer service.
4/30/2022
Andrew W. VERIFIED CUSTOMER
Total satisfaction
4/30/2022
Christopher K. VERIFIED CUSTOMER
James was outstanding. He called me 5 days ahead of my scheduled appointment to tell me he had the tires I ordered online from Audi Tire Center, and could put them on today! I was at work at the time, so James arranged for a pickup from my place of employment. Aside from the service ready when promised, James ordered for a suspension inspection to protect my investment. I’ve been to Lakeland Audi numerous times, and never leave disappointed.
4/30/2022
Tagreed D. VERIFIED CUSTOMER
Excellent service by Gerald !
4/30/2022
Tanya T. VERIFIED CUSTOMER
Gerald is the best and greatest part of service team. If he wasn't there I think I would go to different audi. He is compassionate understanding and very professional yet he treats you like family.
4/30/2022
Gardner S. VERIFIED CUSTOMER
It took to long to get an appointment to get my truck in. However I was told that if I brought my truck down and left it they would try to work it in. That was good. The first week nothing was accomplished. I was told that someone would keep me informed about the progress. That did not happen. Joe was away on vacation during that first week. We had a lot of pressure because we had plans to go on vacation for three weeks, leaving May first.
I really didn’t like having to call every day from the second Wednesday through Friday. I do feel that Joe was the key at getting things done for me. My major concern is I have a business and my truck is a big part of the business and I was out of commission for almost two weeks. I have never had that difficulty getting in before. Something needs to be done to get customers in and out in a more timely manner. I understand the need for parts was a concern. Like so many business today they are failing to meet the needs of their customers. I have always been very satisfied with the work done on my truck, but the down time was to long. Gardner S