We were disappointed that the transmission fluid was not checked at this visit as I had requested when I made the appointment. The request stemmed from having a full maintenance service in February which included draining and replacing differential fluid. Since then we have noticed some gear noise which we thought would indicate improper fluid level.
This brought up another concern. If checking transmission fluid level is not part of the "Works Maintenance Service" or the "Multipoint Inspection" that we received yesterday for this vehicle - has my transmission fluid level ever been checked before February? This is concerning because the Owner's Manual recommends checking transmission fluid levels every six months.
If possible, we would appreciate having a detailed list of what the "Works Maintenance Service" and the "Multipoint Inspection" includes.
Lee and David Hodgins
8/23/2023
Philip H. VERIFIED CUSTOMER
Satisfied
8/23/2023
Bill C. VERIFIED CUSTOMER
Yes
8/23/2023
Jorge M. VERIFIED CUSTOMER
My vehicle was never fixed. It was in the shop for over 2 months, there was little to know communication during this time. I finally decided to pull the vehicle because they didn’t have a fix.
8/23/2023
Sheila M. VERIFIED CUSTOMER
I was very pleased with everything and everyone I dealt with, all very helpful and courteous.
8/22/2023
Galen D. VERIFIED CUSTOMER
Thank you.
8/22/2023
Sandra C. VERIFIED CUSTOMER
Jacob was great!
8/22/2023
Joyce S. VERIFIED CUSTOMER
Good job
8/22/2023
Henry T. VERIFIED CUSTOMER
Great experience. I appreciated the helpfulness, clear communication, kindness, and good work.
8/22/2023
Lois L. VERIFIED CUSTOMER
Good job
8/22/2023
Derk O. VERIFIED CUSTOMER
Jaylene provided excellent service but I did have to return the next day to clear out indicator lights/warnings about the auto-drive system. Evidently a mechanic made a mistake after testing that triggered the warnings
8/22/2023
Scott H. VERIFIED CUSTOMER
Great team
8/22/2023
Bilos . VERIFIED CUSTOMER
Simon was extremely helpful.
Thank you sir
8/22/2023
Nicolas P. VERIFIED CUSTOMER
Ryan was very thorough in explaining all of the pertaining details.
I appreciated the text messages on the progress of the car.
8/22/2023
Diane B. VERIFIED CUSTOMER
Gerald always provides exceptional customer service
8/22/2023
Lester M. VERIFIED CUSTOMER
Liz was very professional. Excellent service
8/21/2023
Marie L. VERIFIED CUSTOMER
He is very nice and knowledgeable.
8/21/2023
Tanya Q. VERIFIED CUSTOMER
Jacob was very professional and personable.
8/21/2023
Mauricio G. VERIFIED CUSTOMER
The diagnosis that was given multiple times changed.
8/21/2023
James B. VERIFIED CUSTOMER
Jeffery communicated very well. I told him I was on a bit of a time crunch, and was able to get me out by when I needed. Much appreciated. Also had a good conversation with Adam in sales.