I was assured on the phone that I would get help with my tires. I had a warranty that I purchased with my vehicle and I just wish I never bought it. I feel like I have wasted a lot of money and just created an inconvenience for myself.
I had taken my car to have my tires looked at locally because I live 45 minutes from the dealership. I was quoted $800 for 4 new tires. I declined because I had purchased my warranty with Lexus and figured it would help me. Today I was told I could have one new tire for free and pay $1200 for the other 3 tires. The dealership isn’t close to me, so I not only wasted hours of my day, but would have been much better off purchasing the tires locally when I had a chance.
When I purchased my vehicle over a year ago, I gave a great review on google. I think purchasing my vehicle was a good experience, but now that I need service, I’m not getting any help. Again I wish I never bought my warranty. I knew it wouldn’t cover normal wear a tear, but it didn’t help me at all whatsoever. Extremely frustrating.
8/1/2025
Stephanie T. VERIFIED CUSTOMER
Great!
7/31/2025
Samantha M. VERIFIED CUSTOMER
N/A
7/31/2025
James L. VERIFIED CUSTOMER
Cassie did an excellent job.
7/31/2025
Connie K. VERIFIED CUSTOMER
Thank you!
7/31/2025
Martha N. VERIFIED CUSTOMER
Mr. William was very professional, kind and friendly during my services process. I was very pleased with my experience. Thank you Maico!.
7/31/2025
Rob C. VERIFIED CUSTOMER
Daniel was very helpful and I appreciated his help with all my questions!
Very pleasant and professional.
7/31/2025
Brian C. VERIFIED CUSTOMER
Excellent service all the way around.
7/31/2025
Ryan R. VERIFIED CUSTOMER
Ryan did really good job taking care of me and son really appreciated..thank you
7/31/2025
Michael S. VERIFIED CUSTOMER
Met Xavier for the first time when I brought my 2018 Lexus RX350 in for a 30000 mile tuneup. He briefed me re the numerous steps included in the tuneup. I waited for the car which was ready in the time promised. I will ask for Xavier on my next visit to J M Lexus.
7/31/2025
Donna C. VERIFIED CUSTOMER
Brandon want available when picked up my car but others were very helpful
7/31/2025
Tonya B. VERIFIED CUSTOMER
Wendy had me in and out in no time. And a loaner was ready for me.
7/31/2025
Vicente S. VERIFIED CUSTOMER
Joe is the best in hos job very understanding and helpful in all aspects
7/31/2025
Anathalie J. VERIFIED CUSTOMER
Very good ???? ???? ????
7/31/2025
Harold S. VERIFIED CUSTOMER
Ryan did an excellent job explaining what had to be done.
7/31/2025
Stephen L. VERIFIED CUSTOMER
Let me know when the new ls500 is available.
7/31/2025
Mark C. VERIFIED CUSTOMER
He was right to the point and let me know what I Will need to keep the car running good
7/31/2025
Jeffrey L. VERIFIED CUSTOMER
A Quality Dealership
7/31/2025
Eleina C. VERIFIED CUSTOMER
Thank you Glenn turner Your great
7/31/2025
Sandra H. VERIFIED CUSTOMER
Covered all my car issues with fast, friendly service.