Lexus Monogram Service

Left a case of water in back of loaner car. Enjoy.

Extremely helpful and courteous.

Wendy was great! Very relatable and very compassionate with my concerns.

Thank you great job

Well, realizing i am an absolutely new customer bringing in a used car i purchased from a private party utilizing an online coupon for a deal I didn't go in expecting top notch service., but for the $100 difference in me doing it myself and your special it was a no brainer for me. Knowing a service writer from a different dealership i get it, however the way i presented myself visually compared to other customers i feel definitely made an impact. No racism BS or anything like that, just not a regular established customer who's known and does not dress like a bum, but in this town we should all know not to judge a book by its cover. Your parts department was excellent, don't remember the name of the woman i ordered parts from (started with an L i believe) but she was excellent and helpful, i purchased additional items the day of service which were a bit high but i don’t shy away from convenience at certain times. I met briefly with the salesman MD who i spoke with last year about a new GX 550, super polite as before, willing to spend time with me regardless if i was buying or not, which had it not been for my wife we would of had one, LOL, we do own an LX and now a GX, i know, doesn't make sense other than the financials investment. All in all, not an excruciating experience, but when a customer walks up to the desk for the first time, please stand, make eye contact and shake a hand, covid doesn’t exist anymore, (????????). Please don't take any of this as negative but possibly a way to help your staff grow and make anyone feel valued and comfortable at your dealership, in my profession I'm definitely not thin skinned nor do i get bothered by the little things, just giving feedback. I will visit again after i find a deal that makes sense for me, not the $3600 transfer case quote for $240 in parts, but possibly something else. Thank you and have a great day. Greg G

Philip was friendly and prompt with the check-in, follow up and check out process which made for an enjoyable experience.

Very satisfied with the service Jesse was easy to deal with very professiona

Great service

Jesse and the Lexus team did a great job and helping us with our automotive issue. Thank you very much.

Xavier was super nice and went above and beyond to help me

I had my teenage daughter take her car in to teach her responsibility. I relied on Lexus quality and service knowing I may pay a slight premium for it. They quoted her $4000 for a repair I had made locally for $150 to fix the issue. If this was a stand alone occurrence I might give you a second chance but last time I was there for maintenance I was told I needed a new battery (when the one installed was 3 months old if the mechanic had checked the date) and tires rotated and balanced that were essentially brand new tires that had just been put on and balanced. You have lost my trust and I will not be returning.

I received good service

Anthony Pastora was courteous and explained the details of the service appointment to me, which I appreciated.

The employee that assisted me with my cars service seemed stressed out and impatient. When I asked if there was a loaner he was very stern with his response. I don’t have to go to the dealership for my car to serviced, I just do it to get out of town for the day. Perhaps he was having a bad day, hopefully it was a one time occurrence. I could have been the same way, just figured it was not my issue.

Excellent

Arturo is a wonderful service coordinator. He is personable, direct and helpful.

I wouldn’t take my car to any other dealer because of Tony. He is always very friendly and trustworthy. He is so personable with everyone he works with. I honestly feel I’m his only client.

You have the most amazing staff (Joel)!! I’ve been coming here ever since I got my Lexus and customer service is top notch! Thank you!

Great service from the team and communication from Justin.

Nicholas worked with integrity and he was very friendly.