Faustino was a fantastic service advisor who consistently was sending us updates regarding my vehicle! We will definitely reach out to work with him again.
8/7/2025
Danielle D. VERIFIED CUSTOMER
Danecia is very professional informative and overall a pleasure to work with to address my concerns and she helping to provide the services
8/7/2025
Elizabeth T. VERIFIED CUSTOMER
Bravo to the team at Keyes Lexus Van Nuys
8/7/2025
Rina C. VERIFIED CUSTOMER
He did a very good job and he is a amazing worker
8/7/2025
Dean G. VERIFIED CUSTOMER
Javier and your entire service team were excellent.
8/7/2025
Ashley S. VERIFIED CUSTOMER
My service advisor Javier is the best! Great customer service from all!
8/7/2025
Susan L. VERIFIED CUSTOMER
It is always an easy and great experience to have Carlos service my car He is the main reason I use JM He has taken care of me with at least eleven cars.
8/7/2025
Jay P. VERIFIED CUSTOMER
Alex was great!
8/7/2025
Dawn F. VERIFIED CUSTOMER
Ali was great! Super accommodating from the get go. Made my day a better day!
8/7/2025
Tim D. VERIFIED CUSTOMER
Cory was very responsive and straightforward.
8/7/2025
Jeri G. VERIFIED CUSTOMER
George was great however I do have a complaint about the 3% surcharge on credit card transactions. I would have preferred to use my credit card but I used my debit card to avoid the surcharge. Who thought this was a good idea? It’s definitely NOT helping your customer satisfaction scores!
8/7/2025
Darryl P. VERIFIED CUSTOMER
Great job
8/7/2025
Latrice B. VERIFIED CUSTOMER
Thank you Micheal you were nice and professional
8/7/2025
Phyllis M. VERIFIED CUSTOMER
Jennifer is great. Knowledgeable, professional, helpful, patient.
So glad she came back to Lexus!!
8/7/2025
Shiela Y. VERIFIED CUSTOMER
Danecia have excellent customer service
8/7/2025
Linda H. VERIFIED CUSTOMER
Jennifer was exceptional .. Keep me well informed of my vehicle .. Number ONE in my book
8/7/2025
Linda Z. VERIFIED CUSTOMER
Kristina and the team were efficient, welcoming, and all around amazing!
8/7/2025
Cantu Revocable. VERIFIED CUSTOMER
Nick helped me at service my car at an hour convenient to me. While at the shop, he told me the car would be ready in one hour, and the car was ready exactly in one hour,
it does not get better than this.
8/7/2025
Grant F. VERIFIED CUSTOMER
First time at Lexus, greeted promptly, also another team member walking by genuinely said Good Morning. George came out very quickly and guided me inside and he took care of it all. A lot of dealerships have you wait answer a bunch of questions. Went inside. Handled paperwork. I was a waiter and although there wasn’t anything wrong with waiting area, it wasn’t that big, did not have any work areas for those working while waiting. Again not bad but maybe could have more amenities. Car was promised in 90 and I was called at 88. Checked out professionally with George. Dropped my ticket at valet and had car in minutes. Only pet peeve and this is my thing is air was on full blast and seat had been moved. In my perfect service scenario I would not have to change anything back to my settings on my car. Radio, air, seat should all be the same. 9/10