I'm writing to complain about my oil change service on August 9th. While picking up my car, a valet said my tire light was on. After checking with a technician, he told me everything was fine and that technicians sometimes remove air. I later found a screw in my rear tire, which had gone flat. The technician and valet were aware of the issue but failed to be honest and fix it. This lack of professionalism created a serious safety hazard. I'm disappointed and expect a prompt resolution.
Thank you for your immediate attention to this issue.
Sincerely,
A Orxxx-****-xxxx
8/9/2025
8/10/2025
Genesis C. VERIFIED CUSTOMER
I got my car serviced on Saturday August 9 around 11am i always make sure to check my car especially because it is a lease and i did notice my car got hit something i did not have before taking my car in this is something im very concerned about because my car is a lease
8/10/2025
Lizbeth S. VERIFIED CUSTOMER
Excellent service and super fast
8/10/2025
Maria K. VERIFIED CUSTOMER
I had a good experience today from the very beginning when I arrived for my car routine check. Mark was helpful, he explained what kind of service my car needed. Thank you Mark !!
8/10/2025
Aaron G. VERIFIED CUSTOMER
Excellent service as always
8/10/2025
Patricia M. VERIFIED CUSTOMER
Robert gave great service high five
8/10/2025
Tamara S. VERIFIED CUSTOMER
Jerry was great, definitely went above and beyond to provide customer service. I appreciate everything he did.
8/10/2025
Heather F. VERIFIED CUSTOMER
She was very nice and helpful.
8/10/2025
Jack B. VERIFIED CUSTOMER
Helped me with everything I needed! Jesse was great!
8/10/2025
Angela N. VERIFIED CUSTOMER
I appreciated Anthonyd help.
Angela N
8/10/2025
Paula V. VERIFIED CUSTOMER
Excellent customer service and a quick visit.
8/10/2025
Katie G. VERIFIED CUSTOMER
I was very satisfied with my experience at Crown Lexus from my initial phone call to schedule the appointment to the completed service. My Service Advisor was a pleasure to work with.
8/10/2025
Miriam I. VERIFIED CUSTOMER
Danecia is such an amazing advisor … every time I get my vehicle serviced she’s always so uplifting and helpful .. customer service is top tier and I’ll definitely be back
8/10/2025
Mark G. VERIFIED CUSTOMER
Hector is phenomenal. I appreciate his service and attentiveness. He does a great job and sets the bar for all of these other service consultants. Give him a raise & promotion.
8/10/2025
Dolores G. VERIFIED CUSTOMER
George was very nice and informative. I will be scheduling my next service appointment with him.
You have a great employee!!