After my car was at the dealership for more than a week for changing a burned amplifier it was replaced with a remanufactured one not with a new one. I expected a new amplifier as the dealership charged my extended warranty for almost $2000. On top, I have to pay an unexpected fee about $60 even if my deductible was $250. Not happy at all, I have been previously to another dealership in town for another problem with my RX 350 and I was charged only the deductible.
8/21/2025
Lucy B. VERIFIED CUSTOMER
I love working with keys. Lexus and Bill is the best.
8/21/2025
Dianne C. VERIFIED CUSTOMER
You have an excellent staff. Thank you for all of your help during my visit. I appreciate your attention to detail and your kindness. Thank you again for helping me through this situation. Enjoy your day.
8/21/2025
Manny G. VERIFIED CUSTOMER
Joseph is very helpful and always provide status on promised days. He is very pleasant to deal with and respectful of my time. I appreciate him. I’m hoping my car trouble is finally fixed and won’t need to return.
Thanks.
8/21/2025
Rochelle S. VERIFIED CUSTOMER
Javier was very jhelpful
8/21/2025
Tanya M. VERIFIED CUSTOMER
Jesse was great!
8/21/2025
Sandra B. VERIFIED CUSTOMER
TINO RUIZ IS THE BEST LEXUS ADVISOR I EVER HAD, crown Lexus Ontario,5+stars for you.Thank you so very much for all the amazing work you’ve done for me and my family God bless you and and add more years to your life so that you can continue blessing other’s like my self
your accommodations and knowledge continues to thrive.I love the way you teach me on how to get to know my vehicle and make the right decisions in the long run it will be worth it because I ♥️ my ???? ???????? ???????? Sandra.B
8/21/2025
Jennifer P. VERIFIED CUSTOMER
Very efficient cree in service department!
8/21/2025
In Ja. VERIFIED CUSTOMER
So kindly!!
Thank you ????
8/21/2025
Dulce P. VERIFIED CUSTOMER
Jennifer V was very informative I really enjoyed her helping with my service.
8/21/2025
Katy J. VERIFIED CUSTOMER
I was happy wi try my service. The man I worked with was very nice and my car was completed in a timely manner.
8/21/2025
Araceli G. VERIFIED CUSTOMER
I had an excellent service experience with Ernesto and the whole team. Everyone was really helpful and I highly recommend this shop.
8/21/2025
Carlos M. VERIFIED CUSTOMER
Mr. Valdez took care of all the issues and concerns I had regarding my vehicle. Mr. Valdez stayed in touch throughout the process of servicing my vehicle.
8/21/2025
Peter R. VERIFIED CUSTOMER
This is my third Lexus from this dealership,and have had excellent service always. Alex did an excellent job checking me in and informing me what was to happen. Good job.
8/21/2025
Janelle O. VERIFIED CUSTOMER
Michael was amazing from start to finish . Answered all my questions and concerns expertly and was just a delight. Had my car waiting for me which was extra special and appreciated .
8/21/2025
George S. VERIFIED CUSTOMER
Tony was very pesonable, and professional. Explain the process and there were no surprises.
8/21/2025
Shawntayna G. VERIFIED CUSTOMER
Tony was phenomenal not only was he attentive to my concerns. He handled the situation with such ease and compassion and I appreciate this type of customer service. Thank you so much Tony for brightening up my day it was greatly appreciated.
8/21/2025
Emily R. VERIFIED CUSTOMER
Robert was very kind and attentive, he answered all my questions and made sure to keep me updated throughout my service.