I wanted to express my disappointment with my last service visit. I was told my vehicle needed thousands of dollars in repairs (AC compressor).
It turns out that information was incorrect, a simple filter changed solved the issue. I feel misled which is frustrating and undermines my trust in your service team.
I’d appreciate some clarity on how this happened.
Best, Nicole
8/21/2025
James C. VERIFIED CUSTOMER
Ernesto was very personable and professional. Couldn’t ask for more.
8/21/2025
Lorna W. VERIFIED CUSTOMER
Danny Great
Going to request him always
8/21/2025
Brenda L. VERIFIED CUSTOMER
First time meeting Kristine. She has excellent customer service. I am very happy.
8/21/2025
Carmen B. VERIFIED CUSTOMER
Erik was very professional and communicated with me every step of the way. He listened to my concerns and made sure the tech was going to take a look at everything before I picked up my car. I definitely felt valued and appreciated! Thank you!
8/21/2025
Gail G. VERIFIED CUSTOMER
Excellent customer service.
8/21/2025
Patricia S. VERIFIED CUSTOMER
Service experience has always been the best at FOX. Often above & beyond what would normally be expected.
8/21/2025
Blessing U. VERIFIED CUSTOMER
Mr. Alfred is very friendly, patient, and provided excellent customer service. I am very happy to be your client. The atmosphere is very friendly. Thank you for the complimentary drinks provided.
8/21/2025
Laraine S. VERIFIED CUSTOMER
Paul went over and above to help us
8/21/2025
Sharolyn S. VERIFIED CUSTOMER
Always The Best customer service from start to finish!
8/21/2025
Kerryann B. VERIFIED CUSTOMER
Jake is alway great
8/21/2025
Deon L. VERIFIED CUSTOMER
Leo was great!! very polite and informative. Great customer service.
Thank you Leo!
8/21/2025
Jose G. VERIFIED CUSTOMER
Good
8/21/2025
Fredrick A. VERIFIED CUSTOMER
Still no fix to sqeeky breaks….
Had to dry my own car off after wash!!!!
8/21/2025
Ambrina C. VERIFIED CUSTOMER
Arturo is always super helpful and knowledgeable!
8/21/2025
Vhigena R. VERIFIED CUSTOMER
Please spell my correctly: phigena not vhigena. Thank you.
8/21/2025
Annie C. VERIFIED CUSTOMER
My experience was wonderful it was one of the best experiences that I’ve ever had at a dealership. My service advisor at Xavier kept contact with me the whole time keeping me updated about everything with the car.
8/21/2025
Donna H. VERIFIED CUSTOMER
Always a pleasant experience. Henry Montoya is the best!
8/21/2025
Jose De. VERIFIED CUSTOMER
Very happy with the service he explained everything very well I’m very happy I feel at home every time I bring my car in for service Tku