Lexus Monogram Service

Jose is a great service advisor and always professional. Appreciate the great communication.

Excellent service as always!

Superior service, finishing in a timely manner. Kept in touch with updates.

Amazing helpful

great guy..totally satisfied

I have been going there for service maybe for the pasty6-8 years and so far Mark Gray is my #1 specialist … so courteous , excellent PR , respectful ,, explains the services needed . He is a 5 gold star ands deserves to be an employee of the month or year . Thank you Mark and I look forward to my next service

First class information from Bill. Great to have everything done so well.

Joel knew my time constraints and did a great job getting me out as quickly as possible

I want to thank Gerardo for the outstanding customer care he provided. His professionalism, clear communication, and genuine concern made all the difference. I truly appreciate his dedication.

When I arrived, the service supervisor we ended up with Jennifer did not greeter us nicely to begin with. She talked to us as little as she could and with a face like she hates this job while we walked in. She was supposed to check who we initially scheduled the service with, but she just took us to her desk and told us to sit down. When I told her I was there for the 30k maintenance, she did not say a word for few minutes while on her computer, then she tried to turn the screen and almost hit my mom’s face. She said it’ll be $954 something. I told her I knew the basic maintenance is only about $800 on their end because I also tried to schedule the maintenance online. She looked at me confused as if she’s never heard or seen it on her screen already. Really? Trying to scam people by only telling them the expensive options for people? I had to keep telling her that I know there’s a different option and I’m only getting that one. She went back and said “oh yes there’s one for $8xx”. Throughout the whole time, before and after I mentioned the specific maintainer package, she never explained what was included in what I paid for, or the difference between the two packages. I was also never offered rides leaving or coming back to pick up the vehicle. When I received the vehicle report and called to ask her how my estimate went up to $22xx even though I declined multiple suggestions, she kept cutting me off on the phone saying that I needed to replace my tires and that’d cost a lot of money. It was recommended, not an urgent issue that required her to keep cutting me off on the phone? When I went back I really did not want to see her face or talk to her, I just went straight to the cashiers and signed the paperwork. I don’t know what I did on this Friday morning at 10am pissed her off she needed to give us attitude. It was not Monday morning 6am or her last day at 6pm or something. I will go to a different dealership for my maintenance next time.

Sean was wonderful! A terrific addition to your Lexus team!

Arturo dedication and professionalism was outstanding. Great customer service

The service was quick and efficient. Robert was very helpful and we look forward to working with him in the future.

You two are the best! Keep up the good work.

Everything was perfect starting from calling to set an appointment, to picking up my vehicle. I will definitely be bringing my Lexus back for any service needed. V was very kind and professional. Thank you!!

Michael was great with explaining everything and what to expect as well as communication updates in a timely fashion

Service personnel know the Lexus cars inside and out. Most effective

Excellent Customer Service ????

Great experience

Thank you to Alfred and the team that worked on my Nx300. They were able to fix multiple issues on it. I appreciate the help and they offered a loan vehicle while working on my vehicle.