After 3 days you returned my car broken, pretending the issue was fixed. This week you had my car for 4 days and did fix the issue so I appreciate it.
8/30/2025
Diane A. VERIFIED CUSTOMER
Very friendly service and I came back to a beautiful shiny car????
8/30/2025
Joe M. VERIFIED CUSTOMER
yes
8/30/2025
Patricia K. VERIFIED CUSTOMER
Great communication plus I didn’t have to wait either dropping off for a loaner car or picking up my car a 7am. Very happy both days!
8/30/2025
Leonore F. VERIFIED CUSTOMER
Thank you very much for fixing scratch on my car. Looks great! Very thankful!!
8/30/2025
Maureen T. VERIFIED CUSTOMER
Above and beyond. Service with a smile. Wendy was very knowledgeable and provided exceptional service in an extremely timely manner. I was in and out in a hour today. Thank you.
8/29/2025
Deepa G. VERIFIED CUSTOMER
Very great service
8/29/2025
Dale K. VERIFIED CUSTOMER
We have allways been happy at Metro /Cleveland Lexus.
8/29/2025
Mark B. VERIFIED CUSTOMER
Helped tremendously
8/29/2025
Barbara M. VERIFIED CUSTOMER
Xavier was great to deal with.
I will ask for him again when I come back for service.
Thank you.
8/29/2025
George L. VERIFIED CUSTOMER
OK.
8/29/2025
Phil R. VERIFIED CUSTOMER
Everything went just great!
8/29/2025
Tara T. VERIFIED CUSTOMER
Mr Todd was courteous and helpful.
8/29/2025
Viola B. VERIFIED CUSTOMER
Great service ????
8/29/2025
Ercan B. VERIFIED CUSTOMER
Luis did great today. Thank you so much!
8/29/2025
Anita S. VERIFIED CUSTOMER
They ordered the wrong part
8/29/2025
Kim M. VERIFIED CUSTOMER
Best service advisor I’ve had at your dealership in 22 years. Joseph S is a gem.
8/29/2025
Janice P. VERIFIED CUSTOMER
Brandon is amazing as always. Unfortunately, there were other things out of his control that were not handled properly by a manager who ended up lying to me. I would greatly appreciate a phone call back from a high up person at JM Lexus ****-****-xxxx