Hector was very friendly and accommodating and answered all my questions and provided good service.
9/10/2025
Nancy S. VERIFIED CUSTOMER
Professional,friendly,and attentive service!!!
Thank you, Jennifer and Glenn
9/10/2025
Daniel B. VERIFIED CUSTOMER
Ms Carrasco did great:}
9/10/2025
Miguel S. VERIFIED CUSTOMER
Robert helped me on having my car fixed immediately and I admire how determined he was to help me get my Lexus back propmtly
9/10/2025
Arthur A. VERIFIED CUSTOMER
Well answer the survey…
9/10/2025
John C. VERIFIED CUSTOMER
Xavier is a star in your organization. His character, demeanor, and professionalism exceeds anything I’ve had within other dealership experiences. If I was in your business, I would hire Xavier away.
9/10/2025
Darance Glass. VERIFIED CUSTOMER
Working with Luis has been a pleasure he has kept both my self and my wife informed about any issues with our vehicle. He is polite and respectable. I will always ask for him as my advisor,
9/10/2025
Lawrence C. VERIFIED CUSTOMER
Carlos is the only service writer I use and trust and have for many years. Although I moved to Ocala from Fort Lauderdale over 4 years ago, I still go to J. M. Lexus to have my car serviced, notwithstanding the 550 mile round trip drive, in order to be Able to have Carlos oversee the service of my vehicle. J. m. Is lucky to have him as an employee.
9/10/2025
Civil Design. VERIFIED CUSTOMER
He is always a professional.
9/10/2025
Konrad S. VERIFIED CUSTOMER
Very good service ????
9/10/2025
Catherine H. VERIFIED CUSTOMER
Great experience. Seamless and professional.
9/10/2025
Tracy C. VERIFIED CUSTOMER
Excellent and Professional customer service from Tony Hang.
9/10/2025
Jean W. VERIFIED CUSTOMER
No issues.
9/10/2025
Tara J. VERIFIED CUSTOMER
Everyone was great and very helpful. Thank you!
9/10/2025
Marlene B. VERIFIED CUSTOMER
Tire light went on in car on the way home. Not fixed.
9/10/2025
Mary M. VERIFIED CUSTOMER
Xavier Allen was personable, helpful and assured my understanding and comfort. This type of service is why I continue to own a Lexus.
9/10/2025
David I. VERIFIED CUSTOMER
Faustino was excellent and helped me greatly.
9/10/2025
Qi C. VERIFIED CUSTOMER
Robert provided outstanding customer service. He was attentive, knowledgeable, and made the whole process smooth. I truly appreciate Robert’s professionalism and friendliness. He made my service visit a pleasant experience.