Lexus Monogram Service

Cassie was very responsive and professional in coordinating our service today. All went well!

Leo did a good job. Unfortunately we have lost confidence in the service department. They may be correct but we will take the car for a second opinion.

Thank you for the assistance and service.

Very satisfied

None thanks.

Bill is amazing, best lexus experience to date.

Sam is great!

La verdad un 10 todo estuvo muy bien

I am happy from dealer service, if I noticed it Frank is new, he is nice but he doesn't update with status of car, I dropped my car 10 am, he was not updating untill 3 to 4 pm, he dose not liked when I called update, 2- I was thir for the same issue two times, the second time I dropped my car, he said your may stay from Thursday to Tuesday, because I am off from Friday to Tuesday, I asked someone else will taking care of the car, he said no I'm responsible, than I ask Mr Rius he said no problem 3- I asked to check my car hybrid battery because I get low mileage, he said I diagnosed you need to clean fun and filter for over $400 He didn't know that I did this service two months ago, He made me confused, why I should do it too soon, actually I found it out when the temperature go over 100 F then I get low mileage. Even i refuse the cleaning filter he charged me $224 I am glade lexus taking care my car with warranty, The reason I bring this point other people like Mr Ruis and others the communicate and updating, last time car was with Mr Rius my was not at dear for few days , and it was the same issue, And he was repeating and told dont call me I call you, Of course if he updating i will call him Thank you for giving me a chance to review

thank you Chris

I would like to thank Jorge for giving me the time to have my car scheduled at a very short notice, greatly appreciated.

Couldn’t be more impressed with your Service Department. They are into the details.

I always received great service when I bring my car in for service at Lexus.

Jose is super helpful for all my needs!!

Extremely horrible work, left my car as dirty as it was given . Not cleaned inside at all . Windows were left dirty on the outside too

Everything was great . Thank you .

Job well done and thank you for the leather case for my car key.

Very cordial and service completed timely.

George was pleasant, knowledgeable, and efficient. He understands the importance of building long term business relationships. Thank you for a great experience.

Yes I have been working with Chauncy Levy from day one since 2021 for both my wife and my car. NX300 & RX350. He has been great and very friendly and effective. I would recommend a promotion if/when that opportunity arises. Always feel comfortable when going to the dealership when Chauncy is there.