When the clean Lexus care vehicle was retitled was driven down a gravel road. We live on concrete roads and never drive on gravel
9/23/2025
James N. VERIFIED CUSTOMER
Quoted an hour… took 2 1/2. Busy Monday .. I guess?!?
9/23/2025
Gerardo J. VERIFIED CUSTOMER
Xavier is the total package. He is the best.
9/23/2025
David M. VERIFIED CUSTOMER
Excellent experience!
9/22/2025
Olivia F. VERIFIED CUSTOMER
Joseph was on point on everything
It’s was a quick in and out
For the first time
9/22/2025
Alex P. VERIFIED CUSTOMER
Joe was very friendly and helpful.
9/22/2025
Rossana A. VERIFIED CUSTOMER
Great service.
9/22/2025
Frank L. VERIFIED CUSTOMER
The recent management changes are not favorable. There were not enough assistant service managers to check in service customers. It took 30 minutes for me to check my car in and get a loaner, despite providing all necessary information online in advance. In the past loaner cars were lined up ready to go. This time, the assistant service manager had to go find the loaner himself.
9/22/2025
Benjamin P. VERIFIED CUSTOMER
Carlos is the best !!
9/22/2025
Janice H. VERIFIED CUSTOMER
Extremely pleased with service. Very professional Lexus Team.
9/22/2025
Lonni M. VERIFIED CUSTOMER
Ivan does a great job from start to finish of keeping you informed.
9/22/2025
Louise J. VERIFIED CUSTOMER
They .made me waiting to long to get the vehicle after I finished paying the bill. Therefore, I was dissatisfied for the service render.
9/22/2025
George L. VERIFIED CUSTOMER
Excellent service . Xavier was courteous and professional. Snacks were great.
9/22/2025
Joy H. VERIFIED CUSTOMER
Second time u had no pan for under the engine.
9/22/2025
Lynn B. VERIFIED CUSTOMER
I came in with no appointment because my tire light came on. Hector was very nice in helping me get it fixed that day. I really appreciated that because I had a long drive the next day. He was great
9/22/2025
Mia M. VERIFIED CUSTOMER
My service advisor Ashley was extremely helpful with my service appointment and made sure everything went smoothly. She helped me with all of my questions and concerns and would recommend her to anyone :) will definitely be scheduling all of my appointments with her!
9/22/2025
Marilyn K. VERIFIED CUSTOMER
Everything to do with maintenance seems fine and my mileage has gone from about 16 mpg for the first quarter of the tank to 20 mpg for the second quarter. So happy with that. However, I asked several times for the trade-in value to be provided, while it was in the shop for 2 days and as I was picking it up. Nobody knew anything, and then I got a call from a sales rep, after I returned home with the car, talking as if my above requests never happened. So my satisfaction with the excellence of the maintenance experience (quick and thorough) was slightly dampened by lack of response to the request. And if you don't want to resell a 2016 ES350 with 47,000 miles, all you had to do was say so and not evade the question.
9/22/2025
Dawn K. VERIFIED CUSTOMER
they did a terrible job fixing a big dent and now i have to bring it back and i live an hr away