As always, Chauncey was great to deal with and provided excellent service.
9/24/2025
Edward H. VERIFIED CUSTOMER
Well done!
9/24/2025
Susan P. VERIFIED CUSTOMER
Leo was attentive and helpful.
9/24/2025
Alan F. VERIFIED CUSTOMER
As always it was efficient and well explained.
Sean did a great job and your entire team is well trained in customer service.
9/24/2025
Heidi L. VERIFIED CUSTOMER
Sean was very helpful when I had issues with my proof of insurance. He eventually had to call me an uber but that was a great solution. He also finished my service quickly so that I could pick up my child from daycare on time.
9/24/2025
Anderanik O. VERIFIED CUSTOMER
The service was great and the representative was very kind and helpful. Thank you so much.
Anderanik and Suzan Ohanessians
9/24/2025
Joseph S. VERIFIED CUSTOMER
Sam did a great job. Car was in and out and looked great when I picked it up again
9/24/2025
Rudabeh Alana. VERIFIED CUSTOMER
Was told the service would be 2-3 hours. Instead it was more than 6 hours- no heads-up or communication. They didn’t even send estimate for all the extra work until more than 3 hours after I dropped it off. It’s ok if it takes a long time, as long as the customer knows that. Also- a million add-ons that more than tripled the original estimate, per usual. Customer service needs a lot of improvement. Will seek out a different service center next time.
9/24/2025
Ashalatha S. VERIFIED CUSTOMER
Good service staff
9/24/2025
Brenda R. VERIFIED CUSTOMER
Cordis was personable and very helpful w the questions that I had. Thank you.
9/24/2025
Jose C. VERIFIED CUSTOMER
My service advisor Christian Santos was super duper amazing. He is there to assist you on any concerns you have with your vehicle. And he take pride in his work and make sure he has all your questions answered. He has great customer service and also bilingual. I will definitely be back for any service I need in future. Thank you Crown Lexus for having Christian Santos in the service department!!
9/24/2025
Allen W. VERIFIED CUSTOMER
Autumn is awesome ????
9/24/2025
Leslie H. VERIFIED CUSTOMER
Billy was fantastic, as always. He is professional and friendly. He tries to make my visits as cost efficient as possible. I appreciate him and the entire department very much. In fact, I tell many people it’s why I own a Lexus.
9/24/2025
Mellie W. VERIFIED CUSTOMER
William was very kind. He even went up to the guest waiting area to find me when I didn’t answer my phone
9/24/2025
Lucy M. VERIFIED CUSTOMER
Iván always provides great customer service.
9/24/2025
Gordon P. VERIFIED CUSTOMER
Good job
9/24/2025
David T. VERIFIED CUSTOMER
Very professional quick turn around.
9/24/2025
Earle S. VERIFIED CUSTOMER
I was very satisfied with the inspection and report Jennifer Villalobos and crew conducted on my tires to convince the Lexus Corporate Office that the replacement of my tires should be covered by my Tire & Wheel Protection Service Agreement.