When I spoke to. Brandon I told him I needed someone to show me how to adjust map on my screen. When I came back to pick up my car, Brandon was out to lunch. There was a girl walking around who said she can help me. I paid my bill and told her I needed help with the maps on my screen. She said she would get somebody to help me after sitting in my car for 15 minutes. I spoke to some man thatwas working there and he said they’re shorthanded and would try to get someone. After another 10 minutes ..nothing. I saw another worker and told him my problem and he helped me. not very good. Customer Service.
9/26/2025
Mark K. VERIFIED CUSTOMER
Tried submit but wouldn’t send
So I guess there was no interest in my opinion
9/26/2025
Stanley T. VERIFIED CUSTOMER
Justin was wonderful to work with. He informed me with every step and was knowledgeable and informative. 5 Stars for Justin ????????????????????
9/26/2025
Kerry R. VERIFIED CUSTOMER
Thank JM Lexus service department for always keeping me comforted and always assured that I am a Valued Customer. Kerry D Robinson.
9/26/2025
Phyllis T. VERIFIED CUSTOMER
What service? I have not been there in months!
9/26/2025
Tim G. VERIFIED CUSTOMER
Excellent service , excellent communication .
9/26/2025
Leon K. VERIFIED CUSTOMER
Wonderful
9/26/2025
Ramsey P. VERIFIED CUSTOMER
Wendy was excellent and helpful
9/26/2025
Jennifer S. VERIFIED CUSTOMER
Sam was very nice and informative. He made sure to give me quick attention so I wasn’t waiting for too long.
9/26/2025
Susan C. VERIFIED CUSTOMER
Jeff Miller, as always, is incredibly kind and efficient. Many thanks to Jeff and Noah in service. Also to Abed and Ryan in sales.
9/26/2025
Lesley-Ann H. VERIFIED CUSTOMER
Diego is unprofessional,rude and he degraded like i wasn't worthy of being at the Lexus dealership...a person like him shouldn't be in a management position less alone representing JM Lexus...
9/26/2025
Marie T. VERIFIED CUSTOMER
She was very knowledgeable and professional. This was my first visit and she answered all my questions.
9/26/2025
Trudy B. VERIFIED CUSTOMER
The pricing to fix my brakes was changed at the last minute. Almost double the cost. Very dissatisfying experience
9/26/2025
Therese S. VERIFIED CUSTOMER
Jake was very helpful throughout the process of servicing our vehicle.
9/26/2025
Marilyn K. VERIFIED CUSTOMER
Very satisfied with the service, including providing an Uber to pick up my car, thanks
9/26/2025
Tom K. VERIFIED CUSTOMER
Hugo was knowledgeable, pleasant and helpfull. I was 100% satisfied with my experience with the Glendale Lexus service.
9/26/2025
Ethel G. VERIFIED CUSTOMER
Took too long
9/26/2025
Mark M. VERIFIED CUSTOMER
I brought my car in ONLY because of a recall. When I was called about the recall, I was informed that the part would be in. When I dropped off my car, I also was under the impression that the part was in. While at home I received a text that my car would be ready that evening, but they also found I needed 2 new air filters, to the tune of $264.47. I okayed that service. Later that evening I found out that the recall part was not in stock. I felt tricked into bringing my car in for 2 expensive filters. Lexus however took good care of me, with a loaner car and service. I would have rather skipped the whole process.
9/26/2025
Fred S. VERIFIED CUSTOMER
Great service great place to do business
9/26/2025
Janet C. VERIFIED CUSTOMER
Please make sure to follow up with a call or text confirming the car is ready in the future. Not sure if it was a system glitch. Greatly appreciate the great service!