Roberto has a thorough knowledge of Subaru vehicles and helped diagnose the problem
10/17/2025
Dianna R. VERIFIED CUSTOMER
Wonderful customer service
10/17/2025
Andrew S. VERIFIED CUSTOMER
Excellence service. Your staff was very accommodating. Thank you
10/17/2025
Dennis R. VERIFIED CUSTOMER
Good job
10/17/2025
Stephen H. VERIFIED CUSTOMER
Made am appointment a week earlier to put our winter tires on and oil change. Brought our car in at 8am which was the appointment time. It was promised to be done at noon. When we arrived ate noon, we were told the car was not ready yet. It would be a 45 minute wait. We were told they had to go get the tires. Why didn't they get the tires before we got there as the appointment was to put on the winter tires which were stored by Lexus
Instead of a 45 minute wait, it turned into a two hour wait. They did compensate the oil change which is appreciated.
10/17/2025
Nancy M. VERIFIED CUSTOMER
Thank you! Nick is great!
10/17/2025
Diane R. VERIFIED CUSTOMER
My only concern was it took much longer than it should have because new computers were being set up which led to delays. But overall Lexus once again provided excellent customer service.
10/17/2025
Brad H. VERIFIED CUSTOMER
None
10/17/2025
David G. VERIFIED CUSTOMER
I'm always treated like a valued guest at LOLV! Vahagan has been top-notch, and working with Johnny Chang and Don Turner in sales was the best!
10/17/2025
Patricia S. VERIFIED CUSTOMER
Wait time for a basic service call was longer than expected. Appt time was 11 they didn’t start till 12 (told by agent) . Then it only took 35 mins
10/17/2025
William P. VERIFIED CUSTOMER
Cory was great! Kept up communications every step of the way. He really cared about us and our car.
10/17/2025
Westside Auto. VERIFIED CUSTOMER
Cassie in service does a great job! The synergy of being personable, efficient, and knowledgeable is the ultimate in an adviser????
10/17/2025
Lori L. VERIFIED CUSTOMER
Robert was a very nice service writer.
10/17/2025
Susan S. VERIFIED CUSTOMER
Jake is an amazing service rep. Lexus always has great service.
10/17/2025
Ashok P. VERIFIED CUSTOMER
Great technical advisor and customer service
10/17/2025
Wendy W. VERIFIED CUSTOMER
Chris is so nice and very helpful. My car was done before I expected. Thank you, Chris.
10/17/2025
Luis G. VERIFIED CUSTOMER
Thank you Tino and Cooper for taking care of my wife’s concerns.
Luis-
10/17/2025
Nichols Drywall,. VERIFIED CUSTOMER
Joe is a terrific service rep
I ask for him every time I come in for service
Very professional and courteous
Always listens to my concerns , has good input
And if I have to do something with my vehicle I trust him to steer me in the right direction
Thanks so much Joe
10/17/2025
Laura R. VERIFIED CUSTOMER
Mr. Duran is very attentive & professional! Lexus service is Awesome!!