Lexus Monogram Service

Arrived early but Jennifer accommodated us almost right away. Very satisfied with the events while doing my car via text message. Car loaner went very well. Thank you

When making my appointment online, I selected an oil change, tire rotation, and diagnostics to be completed on my rx350h. When I arrived at the dealership, the first man I spoke with asked if there were any concerns, and I specified that the check engine light and check hybrid system light and check hybrid system message were on and that I would like them to check to see if I need a new hybrid battery. He assured me they would do that. The second gentleman I spoke with at the counter suggested I add coolant replacement to my service, and I agreed. I assumed that he would have seen what I had requested to have done on the online form I submitted. But when I picked up my vehicle, the diagnostics had not been run. He didn’t even let me know that they had noted the warning lights until I asked him if they had found anything of concern with the battery. When asked about the battery, he said that we hadn’t discussed that. And while yes, I hadn’t mentioned it to that particular gentleman, I had talked about it with the gentleman who took my car back and had specifically requested that service to be done when submitting the online form for service. I live two hours away from the Lexus dealership, and it requires quite a bit of effort to get to the dealership to have work done. I felt dismissed and blamed for not receiving what I thought I was getting. I understand that there may not have been enough time during that business day to have it diagnosed, but I would have appreciated some level of concern and apology for not looking at the requests I submitted. I’ve always been pleased with the service I’ve received, and this was the first time something like this has happened. I will come back of course, but there really should be more care taken to ensure we receive the service requested. I shouldn’t have to voice every concern to every individual I talk with—in addition—to clearly specifying my requests when making the appointment online.

Did a great job

Jennifer was great. When I mentioned going for tires at discount tire she told me you have a price matching program. Of which I was unaware. Jenifer was prompt anytime I called to ask her a question. The only thing that I noticed when I got my car back was the hatchback portion of the car had not been vacuumed. Honestly, I'm not sure that's something that you guys do. I just wanted you to know of a way to improve that service. Hope that helps.

Kristina and the team gave superior service! Kristina is always personable, communicative, and takes their time with you to ensure that all of your needs are taken care of.

Exceptional service!

Paul was excellent. I have dealt with him before as well as other members of your service staff. Always professional and helpful. They are a big reason why I continue to come back to Lexus for my vehicles.

Wendy was very polite and professional. She made sure I was informed about my vehicle.

None

Well I’m a 33 year customer of JM LEXUS THERE ARE NOT TOO MANY IF ANY TIMES I AM “NOT “ satisfied with the service or I wouldn’t be such a long time customer! So yes I’m satisfied

Omar always takes care of any issues I may have. Great service.

Job well done and efficiently

Jesse made my visit very pleasant. Not only he was very helpful , he was also a pleasure to deal with. Thank you Jesse for all your help.

Joe was EXCELLENT!!! Very professional, friendly, and efficient everything was explained clearly. Very satisfied Every service agent should take a page from Joes’s book

Joe was knowledgeable, easy to talk to and came out to my car to demonstrate a few things about my car. I appreciate his attention to detail. I will definitely ask for him the next time I need my car serviced.

Very pleased

25 dollar transportation fee

Joel is awesome to work with !

Great service

Flawless and enjoyable! Paul B