Sebastian was to the point , professional and handled all issues. Drop off and pick up went very smoothly.
Thank you.
11/21/2025
Ronald B. VERIFIED CUSTOMER
Very pleased with the outcome
11/21/2025
Linda F. VERIFIED CUSTOMER
I asked for my wiper blades to be changed. I wasn’t charged , they said they did , but they weren’t changed. Everything else was great. Love the dealership
11/21/2025
Ricardo M. VERIFIED CUSTOMER
Great service, always keeping me up to date with updates. Would definitely recommend get your Lexus serviced here.
11/21/2025
Diane H. VERIFIED CUSTOMER
Joe went over and above to make sure I was satisfied! Thank you for the efficient, attentive service!
11/21/2025
Patricia M. VERIFIED CUSTOMER
Excellent service provided by Joe. Glad we had our car serviced by Lexus.
11/21/2025
Benjamin O. VERIFIED CUSTOMER
Roberto and team did a great job! They didn’t miss a anything.
11/21/2025
Lynn S. VERIFIED CUSTOMER
Joe did a great job with my service visit.
11/21/2025
Steve C. VERIFIED CUSTOMER
Very pleased with the service received during my visit. The issued was addressed including an additional repair on a recall. Service rep kept me well informed on status of service.
11/21/2025
Randy M. VERIFIED CUSTOMER
When I was checking in, I was left to sit in the car for about 15 minutes. There was absolutely no one in the service area. When the car was ready, I got a call telling me it was ready, but when I called back to ask some questions about the service I spent two hours calling every service manager, and all I got were offsite people who said there's nothing they can do to connect me to an actual person. I haven't left several messages for the service manager who didn't call me back. I understand that my service advisor was not in that day, but you think that there is a team approach or someone else could've called me back. Then when I turned in the rental today, I was left sitting in my car for about five or 10 minutes before anybody acknowledged and asked me what I was doing there. Also, I don't know to what extent you guys clean the vehicles, but the vinyl above the dash between the windshield and the dash was filthy. Nobody even took a rag to it. Also, the rental car smelled like smoke and gave me a headache.
11/21/2025
William P. VERIFIED CUSTOMER
Thanks for support
11/21/2025
Karina S. VERIFIED CUSTOMER
Anthony is a very polite kind and professional person. He listened to all my concerns and provided the best costumer service. Excellent customer service ???? satisfied ???? ????????????????????????????????????????????????
11/21/2025
Anahit K. VERIFIED CUSTOMER
Thank you for your professionalism. He is a very good and hard-working person.
11/21/2025
Jose F. VERIFIED CUSTOMER
Very happy and satisfied with the amazing nice attitude of Jennifer.
Thank you so much for being there for me.
11/21/2025
Sabruba K. VERIFIED CUSTOMER
Jerry was very helpful when I arrived with an issue with my new car. He was able to give me a loaner as I had to get back to work. While waiting for my car, Jerry was responsive to my questions and kept me informed of the timeline. I was very impressed and would recommend this dealership as well Jerry in service.
11/21/2025
Hart Insurance. VERIFIED CUSTOMER
Alex was very professional, knowledgeable, courteous and attentive. Excellent customer service.
11/21/2025
Cynthia T. VERIFIED CUSTOMER
Ernesto was very helpful and made the process on a very busy morning at El Cajon Lexus seem personal and thorough. I appreciated it.
11/21/2025
Monica M. VERIFIED CUSTOMER
Hector did a great job! He was friendly and very knowledgeable in his explanation of what my vehicle needed.