Robert was easy to work with and also helped to get me out quickly since I recently had knee surgery
12/6/2025
Jeffrey V. VERIFIED CUSTOMER
I couldn’t have been happier with John And the entire experience.
12/6/2025
Milagros K. VERIFIED CUSTOMER
I will wait for the representative to call me and thank you
12/6/2025
David C. VERIFIED CUSTOMER
Rob is great, explained everything
12/6/2025
Deana R. VERIFIED CUSTOMER
Everything was excellent as usual
12/6/2025
Ana B. VERIFIED CUSTOMER
While his outward demeanor appeared professional, my overall experience was disappointing. Throughout the interaction, I felt judged and spoken to in a passive-aggressive manner, as if I did not belong or could not afford to be there. This was uncomfortable and completely unexpected from a brand built on luxury and customer care.
Additionally, I was told my vehicle was ready when it was not, which resulted in unnecessary delays and wasted time. Accuracy and transparency are basic expectations when servicing a vehicle—especially at a Lexus dealership—and unfortunately, those standards were not met.
Although he maintains a polished, professional appearance, the way I was treated did not reflect Lexus values. Based on this experience, I will not be returning to this service provider and would not recommend him
Luxury service is not just about appearances; it’s about respect, honesty, and customer experience. Unfortunately, none of those were present in my interaction with Adrianne.
12/6/2025
David R. VERIFIED CUSTOMER
Always a pleasure to meet with Shedrick
12/6/2025
Frank C. VERIFIED CUSTOMER
My advisor was excellent. That’s what made the service perfect.
12/6/2025
Ronald H. VERIFIED CUSTOMER
3 hours for oil change is not acceptable
12/6/2025
Elizabeth F. VERIFIED CUSTOMER
JM LEXUS is the best
12/6/2025
Daniel G. VERIFIED CUSTOMER
He explained what was accomplished on our Lexus in great detail. We enjoyed the waiting area and refreshments very much. Top notch Lexus experience!
12/6/2025
Emylene E. VERIFIED CUSTOMER
Omat was awesome all the way! The customer service and issue was taken cared of. Issue that I came in 3x but he and his team was able to figure out it was the door sensor.
12/6/2025
Kathleen G. VERIFIED CUSTOMER
Billy displays a high level of courtesy! He explains everything about your service and provides further information, upon request when I had prevailing questions. He was very clear about when my vehicle would be ready and what I was paying for at the end.
12/6/2025
Marie D. VERIFIED CUSTOMER
Very pleasant, very helpful, courteous, prompt
I am grateful and thankful to work with Gerardo!
12/6/2025
Sheri H. VERIFIED CUSTOMER
We were completely satisfied with the service, but you were going to charge us$500
00 and we still are on our 2 year warranty
Probably an honest mistake!
12/6/2025
Hannah R. VERIFIED CUSTOMER
Great job
12/6/2025
Peter D. VERIFIED CUSTOMER
Great as t job by Nick.
12/6/2025
Shannon K. VERIFIED CUSTOMER
Not sure how you know I had a great experience recently because no one asked me, yet, until this email and statement above.
I *did* have a good experience, however.
12/6/2025
Ronald G. VERIFIED CUSTOMER
Always excellent and quality service! I am very disappointed with the shakeup in the sales department but the service department continues to give excellent service!