Paid for tire rotation. They rotated and set the 4 tire pressures correctly but left the spare tire 3psi low now I have to crawl under there to pump it up. Costco rotates for free when I buy tires and will pump the spare tire if I just stop by and ask. I pay $40 with you guys and they skip it when so easy to do up on a lift
12/10/2025
Vanessa G. VERIFIED CUSTOMER
Alfred is my go to advisor for many reasons but most importantly because he knows how to communicate. Time and time again he is able to acknowledge my concerns and clearly articulates my choices. I also feel that he looks out for me when I take my car in which makes my visits less stressful and to certain extent enjoyable because I know I’m in good hands. Alfred is the reason I keep taking my car to crown Lexus, and he definitely deserves recognition.
Thank you Alfred for your sincerity and for being so honest and helpful every time.
12/10/2025
Curtis C. VERIFIED CUSTOMER
Excellent service
12/9/2025
Julian P. VERIFIED CUSTOMER
Bad service. No updates on vehicle or status unless I reached out numerous times. Service appointment that should have taken a day turned into my vehicle being at the shop for a week. Dropped off wednesday, promised later that day turned into promised on a Fri/Sat. Saturday comes and worker informs me that the parts have no even been ordered / received yet told me the car would be ready on that day. Monday still not ready. Car was not ready until following wednesday and my car still has same issue I took it in for after spending $1500 for a repair. Not transparent, no updates, bad service.
I am awaiting the survey. I don’t see it in my emails. Would you resend if you have already sent it! Thank you!
12/9/2025
Andy R. VERIFIED CUSTOMER
Thanks
12/9/2025
Ben M. VERIFIED CUSTOMER
Jesse always delivers excellent service. When I got there it was a little busy. I appreciated that he acknowledged the customers waiting and was able to help in a timely manner. Job well done!
12/9/2025
John S. VERIFIED CUSTOMER
Excellent
12/9/2025
Cecil P. VERIFIED CUSTOMER
Great customer service
12/8/2025
Ellen R. VERIFIED CUSTOMER
Joe was friendly & welcoming me to JMLexus. The paperwork was accurate, unlike my last visit with another service advisor.
12/8/2025
Francis V. VERIFIED CUSTOMER
Great service!
12/8/2025
Molly H. VERIFIED CUSTOMER
Robert was great! I had a tight turn around due to my schedule and Robert ensured that I was able to get my serviced completed.
12/8/2025
Mia C. VERIFIED CUSTOMER
Mr. Melendez has exceptional Customer. I was very satisfied with his assistance.
12/8/2025
Rosa V. VERIFIED CUSTOMER
This was my first time using Crown Lexus and Jerry was great. His follow up from beginning to end was great.
Thank you!
12/8/2025
Michelle G. VERIFIED CUSTOMER
Thanks Jessie is great.
12/8/2025
Patricia B. VERIFIED CUSTOMER
Very professional ????
12/8/2025
Austin B. VERIFIED CUSTOMER
Very good service
12/8/2025
Susan M. VERIFIED CUSTOMER
Javier was fantastic! Fit me in right away for an emergency situation which was much appreciated! Nice to know the Lexus dealerships on both sides of town are awesome!