I did not have a lot of time, so I just wanted an inspection of the brakes. I understand that this could not be done. I had also mentioned that I needed to fill air in my tires but was not told this could be done that day.
9/29/2020
Fred H. VERIFIED CUSTOMER
Tim was so good. He remembered me and knew all the answers. Very competent and thorough. I’ll return.
9/29/2020
VALERIE H. VERIFIED CUSTOMER
Thank you for the excellent service today. Thank you for getting the car in so quickly.
9/29/2020
Brooke M. VERIFIED CUSTOMER
Very Prompt Service. Completed in quoted time frame. So Happy to see Issac back.
9/29/2020
Madonna T. VERIFIED CUSTOMER
Great customer service, knowledgeable assistance, and Tim is a lovely person. My experience could not have been better. Thank you.
9/29/2020
John S. VERIFIED CUSTOMER
Roger was great. Couldn’t have been more professional and courteous. A definite asset to Metro Lexus.
9/29/2020
David S. VERIFIED CUSTOMER
Josh was very pleasant and seemed pretty knowledgable, but I was frustrated by what seemed to be a lack of follow-through with communication. I would get brief texts that didn’t really help me understand the full picture of what was going on and then he told me that he would call me at certain times (eg. “In the morning” and then didn’t follow-through. He seems like a bright guy, but something got lost in translation when it came to communication.
I was really thankful when I came in to pick up the car today and Jeff was there to greet me. He has helped me many times, members my car history any personally,, is great with communication, and represents company very professionally.
Once suggestion might be for Jeff to help mentor Josh as I know that all of us in life have room for growth :-)
9/28/2020
Kim K. VERIFIED CUSTOMER
I love Metro Lexus!
9/28/2020
Paula D. VERIFIED CUSTOMER
Ok
9/28/2020
Monica M. VERIFIED CUSTOMER
Excellent customer service with respectful communication
9/28/2020
Miriam C. VERIFIED CUSTOMER
I love the knowledge the treatment and the well done work you guys do in the vehicle I won’t change lexus for nothing
9/27/2020
Jaynee P. VERIFIED CUSTOMER
Roger was awesome. Great communication and everything was completed efficiently with no issues.
9/27/2020
Danielle C. VERIFIED CUSTOMER
Super friendly!
9/27/2020
Diana H. VERIFIED CUSTOMER
Hasan was very professional. Thank you!
9/27/2020
Catherine N. VERIFIED CUSTOMER
Issac Lam gets a 10/10 for his attentive, knowledgeable and courteous service.
Thank you.
9/27/2020
Si G. VERIFIED CUSTOMER
Thanks for the prompt service. Josh took good care of us. Thanks
9/27/2020
Myung L. VERIFIED CUSTOMER
Client care representative, Tim Rau gave us best the customer service. He was kind, very knowledgeable and most importantly, he was very pleasant.
9/27/2020
Heraldo S. VERIFIED CUSTOMER
My service provider was the best. He did not let me down.
9/27/2020
Mark S. VERIFIED CUSTOMER
Please edit my previous comment to read, “Mahalo to Isaac & the South County Lexus team!”