My Service Advisor,Carlos, was extremely supportive &
focused on ensuring that I had a high quality experience ????.
11/25/2020
PETER W. VERIFIED CUSTOMER
Tim was excellent service manager. He was very professional and knowledgeable. Got our service completed timely.
11/25/2020
CAROL J. VERIFIED CUSTOMER
All good
11/25/2020
Larry B. VERIFIED CUSTOMER
Evan Frickman did initial problem analysis and expedited the handoff to same tech that worked on problem previously. Issue was resolved quickly and Evan thoroughly explained the cause and resolution.
11/25/2020
Timothy F. VERIFIED CUSTOMER
Efficient and responsive
11/25/2020
Sonya B. VERIFIED CUSTOMER
Excellent customer service!
11/25/2020
Harriet F. VERIFIED CUSTOMER
Especially appreciate valet service
11/25/2020
Kelly B. VERIFIED CUSTOMER
You guys are awesome. Everyone I came in contact with was polite and professional. I got the date wrong and came in a day early so I was embarrassed but you made me feel at ease and were able to get my service completed. Thank you so much.
11/25/2020
Hooshang S. VERIFIED CUSTOMER
Completely satisfied, excellent service, thank you
11/25/2020
Roger F. VERIFIED CUSTOMER
My expectations were exceeded. Thanks
11/25/2020
Michelle S. VERIFIED CUSTOMER
Great job!!
11/25/2020
Brian M. VERIFIED CUSTOMER
Thank you
11/25/2020
Carolyn W. VERIFIED CUSTOMER
Excellent service from the entire team. Very friendly environment.
11/25/2020
Jonathon G. VERIFIED CUSTOMER
Excellent service as always
11/25/2020
Raymond C. VERIFIED CUSTOMER
Will do
11/24/2020
James L. VERIFIED CUSTOMER
Our service person was very good. Knowledgeable and friendly. But procedures are inefficient. Lots of time required to answer questions when booking an appointment, lots of time required to fill out paperwork when dropping off the vehicle, and even more time doing paperwork when picking up the vehicle.
11/24/2020
Sussan S. VERIFIED CUSTOMER
Tim was very friendly, polite and professional. My service was completed very timely.
11/24/2020
Colleen B. VERIFIED CUSTOMER
This is my first Lexus. We had to have work done at Lexus of Cerritos and it was a very negative experience. Yesterday, my experience with Isaac, was everything I thought a Lexus experience should be. He was very courteous and thorough.
11/24/2020
BEHZAD A. VERIFIED CUSTOMER
Hassan is outstanding. He’s very knowledgeable and goes out of his way to help a customer. He is also very professional. Thank you