Maico was great. He went above and beyond what I have normally experienced. My service plan is coming to an end and he made sure I knew when it ended so that I could be prepared and have my vehicle taken care of that’s great service and it is appreciated. Very happy!
1/4/2026
Dahlia H. VERIFIED CUSTOMER
Very knowledgeable and had me in and out quickly.
Communicated with me because I had nail in tire. Will use Shedrick from now on for all service needs.
1/4/2026
Natascha B. VERIFIED CUSTOMER
Excellent services
1/4/2026
Felix H. VERIFIED CUSTOMER
My new GX550 has two places on opposite sides of the radio volume switch that are peeling. I was told the tech said it was some type of chemical put on it. I have no idea what he is talking about. I’ve owned at least 15 or so cars in my life and have never seen this.
I was then told the a manager would have to make a decision and that’s it’s probably not under warranty. That is ridiculous, as my car is brand new 2025.
I’d like this resolved and my car back to new again. I will be waiting on the call.
Thank you.
1/4/2026
Sue R. VERIFIED CUSTOMER
She communicated with me very well which was helpful.
1/4/2026
Gregory W. VERIFIED CUSTOMER
Great service. Well done
1/4/2026
Shirley S. VERIFIED CUSTOMER
Sam was very professional & helpful
1/4/2026
Marcia H. VERIFIED CUSTOMER
Xaviers superb service has greatly contributed to my decision to purchase this new vehicle with JM Lexus. It was a toss up between BMW and Lexus and I chose Lexus because of the great service that I received fromzjM Lexus over the years.
1/4/2026
Sashana P. VERIFIED CUSTOMER
John was professional, knowledgable, and had great customer service.
1/4/2026
Barbara F. VERIFIED CUSTOMER
The amount of time that was quoted to me for my service to be completed is always longer than it is stated when we come in. Bring back the bagels lol
1/4/2026
Frances M. VERIFIED CUSTOMER
Sure
1/4/2026
Sayed I. VERIFIED CUSTOMER
There is no match for Bill thanks to Bill and Happy New Year to Bill
1/3/2026
Luis K. VERIFIED CUSTOMER
Friendly, polite and professional
1/3/2026
Marie C. VERIFIED CUSTOMER
Christian was very attentive, friendly and welcoming. I enjoyed the service I received.
1/3/2026
Robert B. VERIFIED CUSTOMER
Sam is one of the best service techs i have worked with. A great great representative for JM Lexus. Been dealing with car dealerships for 40 years....Sam is the type of exec a dealership seeks but rarely finds.
1/3/2026
Latasha S. VERIFIED CUSTOMER
Sean is always wonderful & very welcoming when I come in- he has provided great customer service & always will explain what needs to be done for me to keep great care with my car.
1/3/2026
The Zakel. VERIFIED CUSTOMER
Adam was very efficient and courteous. Service was completed sooner than anticipated. Car wash is always appreciated. A donut in the waiting area would be nice.
1/3/2026
Pamela B. VERIFIED CUSTOMER
Xavier gave us a thorough explanation
1/3/2026
Jasmin S. VERIFIED CUSTOMER
Great service from George and the crew
1/3/2026
Liza R. VERIFIED CUSTOMER
Jo has been excellent; very professional, direct and the process was quick. He gave me a pretty honest and realistic assessment of howling it would take to service my car. I am happy with the service provided.