Polite and courteous.
I was just surprised that for this first complimentary service, tier balance had a charge. I have never seen a tier rotation without the balance. So the rotation was included but not the balance?
11/2/2022
GAETAN S. VERIFIED CUSTOMER
Excellent customer service…. Communication to me and getting my car repaired in a timely manner.
11/2/2022
Charlene A. VERIFIED CUSTOMER
Always a pleasure at Metro Lexus! Thank you!
11/2/2022
Robin B. VERIFIED CUSTOMER
Sofia was very professional and thoughtful as my service consultant. I will definitely recommend her and your dealership in the future.
11/2/2022
Jim C. VERIFIED CUSTOMER
I found Hassan Sarim a pleasure to deal with. Not only was he very professional and efficient, he was conversational and caring.
I feel very comfortable coming to Lexus knowing he will be there to help. My wife and I have purchased five different Lexuses at Mission Viejo, Lexus.
11/2/2022
Bill M. VERIFIED CUSTOMER
Thanks for a great job!
11/2/2022
Lori P. VERIFIED CUSTOMER
Had a great experience with Ben. Hope you have him as my advisor again.
11/2/2022
Lynne S. VERIFIED CUSTOMER
Joshua was exceptional
11/2/2022
Walter L. VERIFIED CUSTOMER
Well done as usual !
11/2/2022
Rosemary H. VERIFIED CUSTOMER
Jeffrey did a thorough search for the info about my vehicle even going back to the date of purchase in 2018. He explained the details and what I should do next time I’m in. He was so polite and professional that I would ask for him when and if I decided to trade it for another vehicle. You should keep him!
11/2/2022
Joan V. VERIFIED CUSTOMER
A Big thank you
11/2/2022
Roseann R. VERIFIED CUSTOMER
Highly satisfied! From pulling in to finish. Thank you!
11/2/2022
Mark R. VERIFIED CUSTOMER
Everything was great!
11/2/2022
Bridget W. VERIFIED CUSTOMER
My phone calls are still terrible. No one can ever hear me, even the service person who took my call couldn’t hear me.
11/2/2022
Lisa C. VERIFIED CUSTOMER
The Service team at Metro Lexus is SUPERB! Josh was great! I drive a Jeep Compass, lol and I was treated like I drive an LX. Rock star service!
11/2/2022
Raphael N. VERIFIED CUSTOMER
RGD always explains what is needed and why, and treats me with care, He is a great customer service representative.
11/2/2022
Elizabeth D. VERIFIED CUSTOMER
I appreciated Scott’s customer service, kindness and attention to detail…loaner car for the day helped tremendously!
11/1/2022
Johanna H. VERIFIED CUSTOMER
Your customer service has gone down hill. It took several trips to use the $50 gift card. No one was able to answer my questions until my last attempt. The cashier was very helpful.