Lexus Monogram Service

Hassan was amazing ! A And the door team very amicable

Great service. Thank you!

Ronnie was great

Thanks Hassan

11/16/2022 Re: 2019 RX Lexus 3-year service Service tech was polite, listened well and answered my questions. Everything went as expected. Overall, a very posite experience. Diane Sapounakis Owner

David was good in providing updates.

Tyler is the best! Awesome customer service!!

Will do.

All parties involved from scheduling the appointment, being received by the service department, the coffee, Wi-Fi, massage chair, free sandwich, to the quick exit I was able to make made the whole experience wonderful. I joked that buying car was worth it just for the excellent customer service.

Thank you Anthony! It was a pleasure working with you again.

I like working with Hassan. He’s efficient, communicates well n is pleasant to work with.

You are the greatest

Tim is the best! Great service!!

It took an 75 minutes from check in to leaving in the rental car. There was very little communication within that 75 minutes. After watching all of the people I arrived with get taken care of (after about 30 minutes of waiting) I asked at the counter to see if there was a problem. It was determined that Ii was skipped for a person without appt? Once I got in, Ben was efficient and helpful. I was then taken to the rental area where it was utter chaos with NO communication on what was happening. After waiting again and missing an appointment I asked how much longer it would be. They said there was not enough rental cars. If that is the case- let me know so I can make arrangements!!! There were several frustrated people waiting around. I finally got the car but didn’t realize it was a hybrid! It turned out great but again- communicate that it is a hybrid so I understand why it was not starting!!! ( I ended up loving the hybrid- may have to get one for the next car!) I was disappointed that it doesn’t look like they did an inspection that ii though was Listed as a free service - it would be nice to know if they updated my computers or found any issues. They did it last time I brought my car in. Bottom line- I didn’t feel like I was a valued member of the Lexus community- which is how I felt on previous visits. This visit felt like I could have been at a jiffy lube type place ( except they wouldn’t have given me te chance to experience the hybrid! Sorry for typos-‘on phone without glasses!!!

Anthony, my service advisor, was absolutely the top notch. One thing surprised me was my engine oil is overfilled for about 0.5 liter. Although this is common with other dealerships, it is the first time happens to me with Lexus Escondido unfortunately.

Every one at the service department was very friendly and helpful. I also like all of the amenities they provide while you’re waiting.

Kept us up to date with texts. Appreciated that!

Great Service Rep!

Matt is the best! Takes such good care of his clients.

Cassie was professional, courteous and very very helpful,