The work done at this service appointment was very well done. I was a bit disappointed by the absence of the 2 people that I need to provide 1) technical support and also the individual to provide removal of a minor door ding. It will be necessary for me to return to the service department to have those two complete projects.
My service advisor was very helpful.
2/25/2023
James L. VERIFIED CUSTOMER
Greeted quickly and paperwork was efficiently completed. Free pastry was wonderful. Very impressively pleased
2/25/2023
Dawnmarie F. VERIFIED CUSTOMER
Jarrod went way out of his way to make sure that the issue I have reported for over 4 years was finally resolved. Yea
2/25/2023
Linda N. VERIFIED CUSTOMER
Robert explained the future with having my car maintenance up. I was worried about replacing my car in the future. He assured me that if I maintain it, it should last for a long time. At 73 yrs of age I’m still actively driving. I was concerned. But Robert’s information gave me piece of mind. I continually service my Lexus only with Crown Lexus because of their great supporting staff.
2/25/2023
Leon A. VERIFIED CUSTOMER
Chris Osgood was very professional and I enjoyed talking to him. He explained the process and repairs very well.
2/25/2023
Esther K. VERIFIED CUSTOMER
Daven was great and the care is running lot more smoothly after the service. Thank you.
2/25/2023
Zsolt K. VERIFIED CUSTOMER
Daven was very accommodating, and provided excellent customer service, as always. Thank you so much!
2/25/2023
Laura S. VERIFIED CUSTOMER
I was informed that I needed an alignment, but the report showed that my car was within the suggested range. I was not informed of this prior, and and an alignment was done. I do not feel as though service was transparent. They should have informed me that the alignment showed that it was within range before doing the alignment and requiring payment. I believe I was misinformed.
2/25/2023
Greg W. VERIFIED CUSTOMER
We started driving up from San Diego to South County Lexus - about a year ago, and at that time we met Scott Monge.
Scott has continually treated us with the utmost professionalism, and always made sure that we had a personal experience when visiting your Lexus dealership. We have been very satisfied with the level of service that he has provided and his honesty.
We recently made the move to orange county, and now it is even more convenient to have our Lexus serviced. We will not only continue to come to South County Lexus but will continue to refer our friends and acquaintances to your dealership as well. Thanks again for exceptional service!
Sincerely,
Greg W
2/25/2023
Frankie S. VERIFIED CUSTOMER
Very friendly, kind and professional.
2/25/2023
Sokun T. VERIFIED CUSTOMER
The service was perfect with professional and sincere business levy
2/25/2023
Amy S. VERIFIED CUSTOMER
Very good service. I was told the maintenance in my car would take 2 hours and it did!!!
2/25/2023
Corey M. VERIFIED CUSTOMER
He was amazing. Definitely had a great experience
2/25/2023
Diana M. VERIFIED CUSTOMER
I dropped off my vehicle with the impression that it would be ready on Monday 2/20/23, per service advisor Jarrod Poulsen. My vehicle was ready for pick up yesterday 2/23/23 and as of today I never received a call as to wether the problem with my vehicle was resolved or not. Poulsen did not even call me to let me know that my vehicle was ready for pick up. I feel very disappointed and dissatisfied with the service that I received from Lexus. I had to call the service center twice (2/22/23 and today 2/24/23) to follow up as to wether my vehicle was ready for pickup. Per the lady that answered my call on Wednesday 2/22/23, Poulsen would give me a call on Thursday as he was out that day, but yet again he never did. I will finally be picking up my vehicle tomorrow 1 week after I dropped it off. With Lexus being such a prestigious brand of vehicles, this service advisor gives the company a very bad look. Hope someone takes this survey into consideration. Thank you for your time!
2/25/2023
Karen H. VERIFIED CUSTOMER
He is always right on top of things. I appreciate all the assistance he has always given me